NOC Technician - Houston or Dallas, TX

NOC Technician (2 Openings) - Houston or Dallas, TX (Hybrid) | Full-Time
Join a growing telecom company based in Houston that delivers advanced voice, data, and network infrastructure solutions across enterprise environments. This opportunity is focused on supporting complex fiber network operations within a 24/7 Network Operations Center (NOC), working across technologies like TCP/IP, BGP, OSPF, MPLS, DWDM, and enterprise-grade hardware from Cisco, Juniper, and Fortinet. This is a full-time role with two shift options: an overnight Tues-Sat shift (Texas-based, flexible location) and a daytime Mon-Fri hybrid role requiring onsite presence Wednesday and Thursday.
Here's the cool part-this isn't just a ticket-queue NOC role. You'll be stepping in as a true Tier 2 escalation point, solving real network problems that impact customers in real time. If you're someone who enjoys digging into complex issues, owning resolutions, and being the person others rely on when things get tough, this is your lane. You'll gain exposure to a wide range of technologies, work alongside experienced engineers, and build deep, hands-on expertise in a high-visibility environment that directly impacts customer experience and uptime.
Shift Options:

• Tues-Sat, 11:30 PM - 7:30 AM (Texas-based preferred, occasional onsite for training)
• Mon-Fri, 7:30 AM - 4:30 PM (Hybrid - onsite Wed/Thurs required in Houston)

Contract Duration:
TBD (Full-Time; salary range pending)
Required Skills & Experience
2-5 years of experience in a NOC or technical support environment
Strong hands-on networking experience supporting critical infrastructure
Advanced knowledge of TCP/IP, LAN/WAN, VLANs
Experience with routing protocols such as BGP and OSPF
Experience troubleshooting voice, data/IP, transport, and email systems
Familiarity with network hardware (Cisco, Juniper, Ciena, Adtran, Fortinet)
Experience with ticketing/monitoring tools (ServiceNow, Netcool, Zabbix, etc.)
Strong troubleshooting, analytical, and problem-solving skills
Excellent written and verbal communication skills
Desired Skills & Experience
Certifications such as CCNA, CCNP, CompTIA Network+, or JNCIA
Experience in telecom or service provider environments
Knowledge of MPLS, VPNs, DWDM, and hosted PBX systems (MUST HAVE)
Experience coordinating with vendors and field service teams
Familiarity with disaster recovery and network operations procedures
What You Will Be Doing
Tech Breakdown
70% Network Troubleshooting & Incident Resolution
30% Monitoring, Maintenance & Support
Daily Responsibilities
60% Hands-On Troubleshooting & Issue Resolution
15% Escalation Handling & Coordination (Vendors/Internal Teams)
25% Monitoring, Documentation & Customer Communication