Customer Insights Analyst

Job Description:

Our client is seeking an Customer Insights Analyst to join their team. Analysts are provided training, coaching and support by all other C-Shopper Team members and Circana Team members to become proficient, and then an SME on our C-Shopper Customer Insights platform. Analyst will be assigned User groups and ad hoc projects, in order to drive high platform usages to improve decision-making; leading to Customer retention, trips and basket upsell opportunities 

Position Responsibilities:

• Engaged professional to deliver C-Shopper product support needs, and overall adoption best practices into assigned User groups within assigned User Teams, including C-Shopper Customer Insight Reports, Assortment and Price/Promo tools and other modules 
• Provides guidance and case studies to assigned user groups that demonstrate real, high-value insights that they should present to assigned User groups 
• Partners with assigned user groups to act as the voice of the customer to help drive SEI customer-centric sales and marketing strategies for Supplier''s products, including coaching assigned User Teams 
• Delivers internal customer success processes, including customer onboarding, training and ongoing support strategies  
• Also delivers ad hoc project analytics and presentations, as needed, to support complex external user needs and selected external Suppliers'' commercial projects 
• Helps define metrics for measuring C-Shopper program impact, customer satisfaction, product usage, and assigned user groups growth / productivity 
• Conducts and reports on, user group evaluations and feedback. Communicate effectively with other users and team mates to drive adoption and success. 
• Continuously reviews market and customer trends to improve the user experience, drive operational excellence, and drive user skills and innovative approaches among assigned user groups, leveraging our Partner Vendors

Experience:

• 2-3 yrs. in retail domain with strong analytical skills.  
• Experience with Circana(IRI), Nielson, Kantar is a plus.