Why This Role Stands Out
This hybrid role offers a fantastic opportunity to lead critical quality assurance and control initiatives within a globally recognized company, significantly impacting customer outcomes and risk management. You'll thrive here if you possess a keen eye for detail, a passion for continuous improvement, and enjoy leading diverse teams to ensure operational excellence. Embark on this rewarding career journey and apply today!
Quick Overview
Job Description
Optus in Melbourne is seeking a Senior Hardship Controls & Quality Assurance Manager to safeguard the integrity of hardship operations, ensure regulatory compliance, and drive continuous improvement across onshore and offshore teams.
You will lead internal controls, document and test QA programs, and oversee offshore QA groups in Melbourne and Manila, delivering high-quality customer outcomes and robust risk management.
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