Infrastructure Manager

NX Lifestyle Logistics USA Inc. seeks an experienced Infrastructure Manager. This role will oversee core infrastructure across on-premises and cloud platforms, ensuring reliable service delivery, resilient systems, and strong operational controls. The ideal candidate brings a hands-on leadership style, a strong background in infrastructure administration, and the ability to strengthen technical processes while partnering effectively with internal stakeholders and external providers.

Key Responsibilities
•    Lead and develop a cross-functional infrastructure team spanning systems, networking, and cloud MS Azure engineering across all Company locations
•    Establish clear ownership, accountability, and performance expectations while fostering a culture of continuous improvement
•    Act as the primary escalation point for complex infrastructure issues and critical incidents
•    Assist in defining and executing infrastructure strategy, including multi-year roadmaps
•    Manage cloud MS Azure environments, including governance, cost optimization, and secure connectivity
•    Manage server environments, identity management systems, and virtualization platforms, ensuring performance and reliability
•    Provide guidance on network architecture, including routing, segmentation, firewalls, WAN design, and remote connectivity solutions- all with Fortinet technologies.
•    Implement and maintain enterprise storage, backup, and disaster recovery strategies, including RTO/RPO accountability and testing
•    Lead infrastructure integration efforts for acquisitions, including discovery, migration planning, and system alignment
•    Partner to ensure timely delivery of infrastructure initiatives
•    Maintain accurate documentation, system diagrams, and operational runbooks
•    Drive reporting on infrastructure performance, uptime, capacity, and cost metrics
•    Support compliance and audit requirements by ensuring proper controls, documentation, and governance practices
•    Track all hardware, telecom, and networking components; maintain inventory and oversee procurement.
•    Experience in optimizing enterprise network connectivity and managing global internet service providers (ISPs).
•    Expertise in provisioning, configuring, and maintaining enterprise-grade barcode scanners and industrial barcode printers

Qualifications and Skills
•    10+ years of progressive IT management and infrastructure experience
•    Bilingual English and Italian preferred
•    Logistics or warehousing background preferred.
•    BA/BS degree in Information Technology, Computer Science, or related field preferred
•    Strong background in:
    o    Network administration and infrastructure management
    o    Systems administration and IT operations
    o    IT troubleshooting and technical support
•    Experience supporting enterprise infrastructure in both on-premise and cloud environments required
•    Ability to manage multiple priorities while remaining hands-on technically
•    Strong communication and interpersonal skills with the ability to work effectively across all levels of the organization
•    Proven ability to partner with business leaders and translate operational needs into technology solutions
•    Prior experience leading or supporting help desk functions preferred
•    Familiarity with cybersecurity and IT best practices preferred

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.