Technical Support Engineer (Coffee Equipment)

Technical Support Engineer (Coffee Equipment) Location: Midlands<br />Salary: £35,000-£37,000 basic + Company Car<br />Benefits:

Laptop | Mobile Phone | Pension | Permanent, Full-Time About the Role An excellent opportunity has arisen for a Technical Support Engineer to join a global manufacturer of professional coffee and vending equipment.

This is a varied office and field-based role, providing technical support to customers and engineers while also travelling to customer sites to provide hands-on assistance.

You will become a technical specialist across a portfolio of commercial coffee machines, bean-to-cup systems and automated vending equipment, supporting installation, commissioning, fault diagnosis and ongoing maintenance.

The successful candidate will have previous experience working with commercial coffee machines, with a strong understanding of electrical, mechanical and electromechanical systems.

Key Responsibilities Provide technical support to customers and field engineers.<br />Diagnose electrical, mechanical and software-related faults on commercial coffee machines.<br />Provide telephone and remote technical assistance.<br />Attend customer sites to investigate and resolve complex technical issues.<br />Support installation, commissioning and servicing of coffee and vending equipment.<br />Configure, test and troubleshoot coffee machines and associated systems.<br />Assist engineers with technical queries and parts identification.<br />Produce technical reports and maintain accurate service records.<br />Liaise with internal engineering, product and service teams.<br />Provide technical guidance and training where required.<br />Identify recurring technical issues and contribute to product improvements.<br />Travel throughout the UK as required.

About You Previous experience working with commercial coffee machines is essential.<br />Experience in technical support, field service or engineering.<br />Strong electrical and mechanical fault-finding skills.<br />Experience with bean-to-cup, traditional espresso or vending machines would be highly advantageous.<br />Understanding of pumps, motors, valves, sensors and control systems.<br />Ability to read electrical schematics and technical drawings.<br />Strong diagnostic and problem-solving ability.<br />Confident communicating with customers and engineers.<br />Good IT and technical documentation skills.<br />Full UK driving licence.<br />Comfortable working between an office and customer-facing field environment.

Package £35,000-£37,000 basic salary<br />Company car<br />Laptop<br />Mobile phone<br />Pension<br />Full product and technical training<br />Combination of office and field-based work<br />Long-term career progression within an international engineering businessWR Engineering are the #1 recruitment partner for engineering, manufacturing &amp; technical sales jobs.

We recruit for permanent jobs UK wide. WR is acting as an Employment Agency in relation to this vacancy