O365 Support Specialist

job summary:

Are you an ambitious IT professional looking to elevate your career within a mature, 100% cloud-native environment? We are partnering with a thriving, global organization to find an O365 Support Specialist to join their Infrastructure team.

Supporting a robust user base of 6,000 global users, you will step directly into an advanced Level 3 support role. This is a unique opportunity for an early-career individual with a stellar attitude and high technical aptitude to work alongside seasoned experts, take true ownership of an enterprise ecosystem, and fast-track their professional growth.

location: Apex, North Carolina
job type: Permanent
salary: $55,000 - 60,000 per year
work hours: 8am to 5pm
education: Bachelors
responsibilities:

• Advanced Escalation Support: Provide high-touch, Level 3 technical support focusing specifically on O365, Exchange, and OneDrive, resolving complex issues escalated from Level 1 and Level 2 teams.
• Global Collaboration: Partner closely with an overseas peer based in India to ensure seamless, global coverage and knowledge sharing.
• System Maintenance: Assist in monitoring, maintaining, and optimizing the O365 ecosystem to ensure high availability and security for 6,000 users.
• Continuous Improvement: Proactively identify potential system bottlenecks, document troubleshooting steps, and contribute to the overall efficiency of the cloud infrastructure.

qualifications:

- 1+ years of recent, real-world experience administering and supporting O365, with a strong focus on Exchange and OneDrive.

- Hands-on experience with SharePoint support or administration. - Preferred

- Familiarity working within an Azure cloud-native environment. - Preferred

skills:

Apex,Azure,self-motivated,Infrastructure,Level 3 support,service desk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.