O365 Support Specialist

job summary:

We are looking for a candidate local to Raleigh-Durham with 2+ years of real-world, corporate experience with level 3 O365 support including experience with Exchange and One Drive.

Advanced Escalation Support: Provide high-touch, Level 3 technical support focusing specifically on O365, Exchange, and OneDrive, resolving complex issues escalated from Level 1 and Level 2 teams.

Global Collaboration: Partner closely with an overseas peer based in India to ensure seamless, global coverage and knowledge sharing.

System Maintenance: Assist in monitoring, maintaining, and optimizing the O365 ecosystem to ensure high availability and security for 6,000 users.

Continuous Improvement: Proactively identify potential system bottlenecks, document troubleshooting steps, and contribute to the overall efficiency of the cloud infrastructure.

location: Apex, North Carolina
job type: Permanent
work hours: 9am to 5pm
education: Associates
responsibilities:

• Advanced Escalation Support: Provide high-touch, Level 3 technical support focusing specifically on O365, Exchange, and OneDrive, resolving complex issues escalated from Level 1 and Level 2 teams.
• Global Collaboration: Partner closely with an overseas peer based in India to ensure seamless, global coverage and knowledge sharing.
• System Maintenance: Assist in monitoring, maintaining, and optimizing the O365 ecosystem to ensure high availability and security for 6,000 users.
• Continuous Improvement: Proactively identify potential system bottlenecks, document troubleshooting steps, and contribute to the overall efficiency of the cloud infrastructure.

qualifications:

2+ years of real-world O365 support/administration

skills:

cloud infrastructure,O365,high availability,Proactively,Collaboration,Continuous Improvement,System Maintenance,technical support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.