Job Description

Review and analyze activity flagged by the bank's fraud monitoring systems in a timely matter, to determine if further investigation or action is necessary.
Gather and analyze reports, records, and information from internal and external sources, including online information and bank records, to facilitate investigations.
Utilize multiple technologies and sound judgement to examine account activity and detect potentially fraudulent activity.
Make recommendations for exiting customer accounts/relationships based upon the detection and investigation of fraudulent activity.
Email correspondence regarding suspect transactions to appropriate stakeholders and conduct appropriate follow-up.
Correspond with internal and external entities regarding customers, accounts, and transactions to validate relevant information.
Engage with other financial institutions and fraud units to confirm fraud, identify common suspects, and emerging trends.
Prepare Suspicious Activity Reports in compliance with applicable internal procedures and federal regulations.
Monitor the payment or return of transaction items based upon analysis and decisioning received from the branches.
Identify and analyze current trends to develop preventative strategies.
Create and maintain digital records and files.
Prepare reports and enter cases into the internal case management system.

Zelle Fraud Analyst

Quick Overview