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Technical Writer

TOPSYSITUnited States🇺🇸United StatesPosted 21 Jul 2026

Why This Role Stands Out

This remote Technical Writer role offers a fantastic opportunity to shape critical IT documentation and directly impact operational efficiency, making it ideal for experienced writers who excel at translating complex technical information into clear, accessible content. You'll thrive by leveraging your expertise in SOPs, runbooks, and knowledge base articles within a collaborative environment focused on knowledge sharing and operational support. Apply now to contribute your skills to a long-term contract position where your ability to organize and standardize documentation will be highly valued.

Quick Overview

Work Type
Remote
Level
Mid Senior

Job Description

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Job Title: Technical Writer
Location: Remote | State of RI
Duration: Long-Term Contract
 
Key Responsibilities
Develop and maintain IT documentation, including SOPs, runbooks, knowledge base articles, technical procedures, and quick reference guides.
Create documentation for IT Helpdesk, Data Center Operations, and Network Operations.
Collaborate with SMEs and technical teams to gather and translate complex technical information into clear documentation.
Review, edit, and update existing documentation to ensure accuracy, consistency, and completeness.
Organize documentation for easy search, knowledge sharing, onboarding, and operational support.
Establish and maintain documentation standards, templates, naming conventions, and quality processes.
Manage documentation lifecycle, including version control, reviews, approvals, and retirement of outdated documents.
 
Required Skills
Senior-level experience as a Technical Writer supporting IT infrastructure or operations.
Strong experience creating SOPs, runbooks, knowledge base articles, and technical documentation.
Experience documenting IT Helpdesk, Data Center, and Network Operations.
Ability to simplify complex technical concepts for both technical and non-technical audiences.
Experience with documentation platforms, knowledge management systems, and collaboration tools.
Knowledge of IT Service Management (ITSM), ticketing systems, and documentation governance.
Excellent communication, interviewing, editing, and organizational skills.
 
Preferred Qualifications
Experience supporting higher education IT environments.
Familiarity with version control and documentation review workflows.
Experience working in remote, cross-functional IT teams.

Skills

Onboarding
Ticketing Systems

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