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Call Center Support Representative (English & Spanish)

Fynbosys IncUnited States🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationUnited States
Call CenterTicketing Systems

Job description

Job Title: Call Center Support Representative
Job Type: Contract / Full-Time
Work Mode: Remote
Location: USA
Language Requirements: English and Spanish
Experience: s and Experienced Candidates Welcome

Job Summary

We are looking for a customer-focused Call Center Support Representative with excellent communication skills in English and Spanish. The ideal candidate will handle customer inquiries, provide accurate information, resolve basic issues, and deliver a positive customer experience through phone calls and other communication channels.

Key Responsibilities

  • Handle inbound and outbound customer calls professionally.

  • Communicate effectively with customers in both English and Spanish.

  • Understand customer concerns, answer questions, and provide appropriate solutions.

  • Assist customers with service-related inquiries, complaints, and requests.

  • Maintain accurate customer information and update records in the CRM system.

  • Escalate complex issues to the appropriate team when necessary.

  • Follow company policies, call-handling procedures, and quality standards.

  • Maintain a professional and customer-friendly approach throughout every interaction.

Required Skills and Qualifications

  • Excellent verbal communication and active listening skills.

  • Fluency in both English and Spanish is required.

  • Ability to speak, understand, and respond to customers in Spanish confidently.

  • Strong problem-solving and interpersonal skills.

  • Basic computer knowledge and familiarity with email and CRM systems.

  • Ability to work independently in a remote environment.

  • Strong customer service orientation and a willingness to learn.

  • Previous call center or customer support experience is preferred but not mandatory.

Preferred Qualifications

  • Experience supporting US-based customers.

  • Experience with inbound/outbound calls, ticketing systems, or CRM platforms.

  • Ability to handle customer complaints professionally.

  • Comfortable working in US business hours or assigned shifts.

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