Quick Overview
Job Description
๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ฑ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ญ๐ฑ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ฑ-๐ญ๐ฑ ๐๐ฃ๐)
Experience: 4+ yrs
Location: Hyderabad, Telangana
Job Type: Full-time
We are looking for an experiencedย IT Infrastructure & Technology Professionalย to support, maintain, and optimise enterprise technology environments. The role will involve managing day-to-day infrastructure operations, troubleshooting technical issues, supporting business applications and systems, and ensuring reliable and secure IT services.
The ideal candidate will have strong technical troubleshooting abilities, a proactive approach to infrastructure management, and the ability to work effectively across multiple technology and business teams.
Key Responsibilities
- Manage and support day-to-dayย IT infrastructure and technology operations.
- Monitor systems, applications, infrastructure components, and services for availability and performance.
- Troubleshoot and resolve hardware, software, system, network, and application-related technical issues.
- Perform system administration, configuration, maintenance, upgrades, and patching activities.
- Coordinate with internal technology teams and external vendors to resolve technical issues.
- Support deployment, configuration, and maintenance of IT systems and infrastructure.
- Investigate recurring incidents and performย root-cause analysisย to identify sustainable solutions.
- Support IT security, access management, backup, recovery, and operational requirements.
- Maintain accurate technical documentation, system records, configuration details, and operational procedures.
- Participate in infrastructure upgrades, technology migrations, and implementation initiatives.
- Identify opportunities to improve system reliability, operational efficiency, and technology processes.
- Follow establishedย incident, change, problem-management, and IT service-management processes.
- Ensure IT services remain aligned with operational requirements and agreed service standards.
- Collaborate with application, security, network, database, and business teams on cross-functional technical requirements.
- Provide timely technical support and maintain effective communication with relevant stakeholders.
- Contribute to automation, standardisation, and continuous improvement of IT operations.
What Makes You a Great Fit
- 4+ years of experienceย in IT infrastructure, systems administration, technical operations, IT support, or a related technology role.
- Strong understanding of enterpriseย IT infrastructure, systems, applications, and technology operations.
- Hands-on experience with system administration, troubleshooting, maintenance, upgrades, and technical support.
- Strong problem-solving andย root-cause analysisย capabilities.
- Experience monitoring system availability, performance, and operational health.
- Understanding of networking, servers, databases, operating systems, and enterprise technology environments.
- Familiarity with IT security, backup, recovery, access management, and infrastructure best practices.
- Experience working with IT service-management processes, including incident, problem, and change management.
- Ability to coordinate effectively with technical teams, business stakeholders, and external vendors.
- Strong documentation and organisational skills with excellent attention to detail.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Proactive approach to identifying technical risks and improving operational efficiency.
- Strong communication and interpersonal skills.
- Ability to independently take ownership of technical issues and drive them through resolution.