CRO Manager

About the Role

Cheil Australia is looking for an experienced and results-driven CRO Manager to join our Sydney team, supporting our flagship client, plus other clients. This is a critical role within our digital team-focused on maximising performance across digital ecosystem through smart experimentation, user journey improvements, and data-led decision-making.

You'll be responsible for identifying conversion opportunities, designing and executing A/B and multivariate tests, and delivering measurable uplift in performance across e-commerce, campaign landing pages, and broader digital touchpoints.

Job Description What You'll Be Doing

• Lead and own the CRO strategy and testing roadmap for Samsung AU's digital platforms.
• Partner with UX, analytics, development, and media teams to optimise digital journeys-from acquisition to conversion.
• Develop hypotheses and prioritise test ideas based on user insights, analytics data, and commercial impact.
• Design, execute and analyse A/B tests, multivariate tests, and personalisation campaigns.
• Deliver regular insights and performance reporting to internal and client stakeholders.
• Champion best practices in CRO, user psychology, and experimentation methodologies.
• Continuously improve the speed and scale of our testing programs and results delivery.
• Build and manage day-to-day client partnerships
• Diligently identify client needs and create business development opportunities with existing clients
• Managing client financials relating to all CRO clients and programs, forecasting, estimating, billable financial management
• Share results and report insights to all peer teams and executives
• Working closely with the operations, data, user experience, and website production teams

Desired Skills and Experience What You'll Bring Experience & Skills

• 5+ years' experience in a dedicated CRO or digital optimisation role-ideally within an agency or client-side on a complex or high-traffic account.
• Hands-on experience with experimentation platforms (e.g., Google Optimize, Optimizely, VWO, Adobe Target, etc.).
• Strong working knowledge of Google Analytics (GA4) and other digital analytics tools.
• A solid understanding of UX principles, user behaviour, and funnel optimisation.
• Familiarity with e-commerce and campaign landing page optimisation.
• A data-driven mindset combined with creative thinking and business acumen.
• Excellent communication skills with the confidence to present insights and influence senior stakeholders.
• Comfortable working in a fast-paced environment with multiple priorities and collaborators

Why Apply?

• Work with a globally recognised agency and iconic clients
• Supportive and collaborative team environment
• 4 days in the office - 1 day WFH
• Opportunity to build business within a dynamic team

Apply Now

If you're passionate about Marketing and ready to take the next step in your career, we'd love to hear from you.