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IT Service Analyst

Aspire Defence Services LimitedTidworth🇬🇧United KingdomPosted 11 Aug 2026

Why This Role Stands Out

Advance your IT career with Aspire Defence Services Limited, where you'll gain valuable experience in a reputable organization with excellent benefits and a supportive work environment. This role is perfect for an IT professional eager to enhance their skills in service analysis and user support, offering a competitive salary and a structured work week.

Quick Overview

Salary
£31.5k/yr
Seniority
Mid Senior
Work mode
On Site
Location
Tidworth, United Kingdom
Posted
2 months ago
Mental HealthOnboardingITIL

Job Description

Join our Team as a IT Service Analyst at Aspire Defence Services Limited (ADSL)

Salary: Up to £31,400 per annum, dependent on skills and experience

Hours: 37.5 hours per week, no weekends

Location: Tidworth

Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven IT Security Manager to be part of our exciting journey.

What We Offer:

Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday

Pension Plan: Contributory Company Pension Plan matched up to 6%

Insurance: Individual life assurance and personal accident cover

Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets

Reward and Recognition: Celebrate outstanding achievements

Employee Assistance Program: Funded program with onsite mental health first aiders

Your Role:

  • Act as advisor to service users on IT processes so they are well understood and service user requirements

  • Track and manage open tickets for users, ensuring that escalations are raised where necessary to ensure user expectations are met

  • Starters and leavers - Hardware, onboarding, requests for accounts etc

  • White glove' where necessary to manage VIP issues

  • User device enrollment, break fix, deployment etc

  • Capturing information during major incidents and communicating impact/updates to business

  • Ensure service management master data is accurate and kept up to date
    What We’re Looking For:

Qualifications: ITIL (desirable) Relevant IT qualification (CompTIA, Microsoft fundamentals, BTEC, HNC/DC

Experience: Working within Service management, end user computing, IT support, managing incidents and service requests through to resolution and working to SLA's and prioritising workload in a busy environment

Skills: Strong customer service focus with a passion for getting things right first time, awareness of service processes such as starter/leaver, Working knowledge of the principles of ITIL incident, problem, change and a collaborator and team player

Additional Information:

  • The Garrisons are tobacco-free working environments.

  • Security clearance is required prior to starting with us.

  • We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.

  • Please note, this vacancy may close early if we receive a high volume of applications.

  • This role is not eligible for employer-sponsored work visas. Candidates must have an existing and unrestricted right to work in the UK

Ready to Join Us? If you’re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.

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