Criteria- Need ship because of federal regulations and the sensitive nature of the work involved.

Ability to obtain Public Trust Clearance

Job Description

Perform over-the-phone & email response Technical Support [First Level] for registered enterprises utilizing Government-owned verification systems.
Provide first level support for GOTS application errors for stationary and mobile devices.
Application customer account management to include restoration of account access and liaison with Second and Third Level Technical Support.
Provide superior and efficient customer service, utilizing excellent oral and written communication to Government and private organizations nationwide.
Perform security, quality assurance of Personally Identifiable Information.
Assist in the record and transferal of non-technical inquiries to proper application support entities.
Demonstrate adaptability and success in supporting continuously evolving applications and growing customer base.
Participate in process improvement for First Level Technical Support Center in efforts to streamline processes, performance and improve customer experience.

Required

Windows, Microsoft Teams and Outlook, Microsoft Edge, Google Chrome, Firefox, Safari Adobe Acrobat

The ability to obtain and maintain a DHS/USCIS EOD Suitability Clearance.
Position of Public Trust
U.S. Citizenship
Based in the US
2yr experience as a IT Helpdesk Analyst in an IT service delivery operation with multi-facetted IT support.
Excellent written and verbal communications skills
Must be detailed-oriented, organized, customer service-oriented and can work under tight deadlines and high pasted evironment

Additional

Preferred DHS, USCIS or Government experience
Preferred 2-3 yrs experience in a IT Helpdesk Analyst in a federal government IT service deliver operation

Helpdesk Jr

Quick Overview