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Recently postedTemporary/CasualFinance

Service Design and Asset Manager - DV Clearance Needed

Mayfleet Recruitment LimitedSomerset🇬🇧United Kingdom

Quick overview

SeniorityMid Senior
Employment typeTemporary/Casual
Work modeHybrid
LocationSomerset, United Kingdom

Job description

*CURRENT, ACTIVE DV CLEARANCE IS ESSNENTIAL FOR THIS ROLE*

A UK defence organisation is looking for an experienced Service Design and Asset Manager to join its Technology Operations function. The organisation runs a large and complex technology estate, combining modern platforms with long-standing Legacy systems, and is working through a significant programme of digital change.

You will make sure new and changed services are properly designed and ready for live support, and give the organisation a clear, accurate view of the technology it owns.

What you'll be doing

  • Designing new and changed IT services, including support models, service levels and service catalogue entries
  • Setting operational readiness criteria and managing the acceptance of services into live support
  • Working with architects, project teams and strategic suppliers to make sure services can be supported from day one
  • Owning the hardware and software asset life cycle, from procurement through to secure disposal
  • Building and improving the asset register and CMDB so that data can be trusted and used for decisions
  • Managing software licence compliance, audit readiness and renewals across major enterprise vendors
  • Tracking end-of-life technology and using that insight to inform technical debt and investment planning
  • Maintaining control and accountability of assets across different security classifications
  • Reporting on asset and service design performance to senior stakeholders

What we're looking for

  • Substantial IT service management experience in a large, complex environment
  • A strong track record in service design, service transition or both
  • Hands-on experience of IT asset management, including hardware, software licensing and CMDB
  • Experience of ITSM tooling such as ServiceNow or similar
  • Good supplier and contract management experience
  • The confidence to bring order to a complex estate and influence stakeholders at all levels
  • ITIL v4 Foundation as a minimum

Desirable

  • Higher-level ITIL v4 or an IT asset management qualification such as CSAM
  • Experience in MOD, defence or central government
  • Experience of managing assets in secure or classified environments

Candidates must hold current DV clearance.

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