Onboarding Specialist

RESPONSIBILITIES

Kforce has a client that is seeking an Onboarding Specialist in Saint Louis, MO.

Overview

We are seeking a customer-focused Onboarding Specialist to take ownership of the onboarding experience for new customers while also helping ensure existing customer documentation and information remain accurate and consistent.
This is a newly created position due to continued customer growth and increased onboarding volume. The ideal candidate will come from an MSP environment and be a well-rounded, "jack-of-all-trades" professional who is comfortable working directly with customers, gathering information, documenting environments, and representing the company professionally in customer meetings.

Key Responsibilities

• Own and coordinate onboarding activities for new customers
• Meet directly with customers to gather technical and business information needed for a successful transition
• Document customer environments, processes, systems, and other relevant information
• Review existing customer documentation to ensure information is complete, accurate, and consistent across the organization
• Ask effective discovery questions and identify missing or unclear information
• Work closely with technical, sales, and customer success teams throughout the onboarding process
• Attend customer meetings and travel to customer locations as needed
• Provide a professional and positive customer experience throughout onboarding

REQUIREMENTS:

• Approximately 5 years of industry experience preferred
• MSP experience is required
• Strong customer-facing communication and interpersonal skills
• Excellent documentation and organizational abilities
• Comfortable interacting directly with customers and leading conversations
• Broad technical knowledge with a "jack-of-all-trades" mindset rather than a desire to specialize in one technical area
• Professional presence and ability to represent the company well in person
• Ability to work onsite in Saint Louis five days per week
• Willingness to travel regionally as needed

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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