Tech Support Engineer Lead - AI-Driven Cloud & API Expert
Why This Role Stands Out
Leverage your expertise to lead technical support for AI-driven cloud and API solutions, shaping the future of a global tech leader while developing your skills in automation and cutting-edge technologies. This hybrid role offers the perfect environment for a proactive, collaborative problem-solver who thrives on mentoring others and driving impactful improvements. If you're passionate about innovative tech and delivering exceptional customer experiences, this is an exciting opportunity to advance your career.
Quick Overview
Job Description
Ingram Micro is seeking a highly experienced Lead Technical Support Engineer to act as the senior technical leader within our global support organization. You will mentor engineers, drive cross functional collaboration with Product and Engineering, and own complex issue resolution at scale.
This role emphasizes shift left initiatives, automation, and AI enabled troubleshooting to reduce MTTR, improve platform stability, and deliver excellent customer outcomes in a hybrid working environment.
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