Customer service expert

Customer Service Expert | Falkirk, Stirlingshire, United Kingdom | On-site | £12.71 per hour This employer is a highly recognised organisation, certified as one of the top workplaces in the UK, known for its dedication to client success and employee development. They are seeking passionate individuals to join their student loans campaign, making a real difference in supporting students' academic futures. The Role • Receive inbound calls to assist students with university loan applications. • Provide support and information regarding payments, eligibility, and funding for student loans. • Address inquiries from students and their families to facilitate the loan application process. • Contribute to helping students achieve their academic goals by assisting with financial matters. • Work within a lively and vibrant contact centre environment. What You'll Need • Excellent communication and interpersonal skills, with a positive attitude. • Proficiency in PC skills and the ability to learn new systems quickly. • Resilience and determination to handle challenging calls effectively. • Ability to multitask and navigate complex systems accurately. • Strong active listening skills to understand customer queries and provide clear solutions. • Flexibility regarding working hours and a commitment to good attendance. What's On Offer • Paid classroom-based training and a supportive "Nesting" period. • Opportunities for career advancement through internal progression paths. • Access to comprehensive Employee Assistance Programs, including confidential counseling and remote GP services. • Generous employee perks and discounts on a wide range of products and services. Apply via Haystack today!