Salesforce Business Analyst

Position           : Salesforce Systems Analyst

Location          : Remote

Duration          : Long Term

As a Salesforce Systems Analyst supporting CMS, a typical day will include:

·       Identify and analyze business needs, conduct requirements gathering, and define scope and objectives for system and process changes.

·       Serve as a liaison between business stakeholders and technical teams, documenting business processes, requirements, user stories, and acceptance criteria.

·       Conduct fit-gap analysis between business requirements and Salesforce functionality.

·       Support development of process flows, data requirements, and system documentation.

·       Perform complex analytical tasks including data, cost/benefit, and process measurement analyses.

·       Prepare and maintain project plans, schedules, and internal deadlines for deliverables.

·       Monitor progress and report on performance to ensure contractual and schedule objectives are met.

·       Participate in, and lead sections of client-facing meetings, capturing notes, action items, and follow-up tasks.

·       Support backlog grooming, requirements prioritization, and sprint planning activities.

·       Develop and refine documentation such as reports, briefing materials, and analysis summaries.

·       Research and apply process improvement techniques and industry best practices.

·       Collaborate with cross-functional teams to ensure alignment on requirements and delivery expectations.

·       Develop test plans, test scenarios, test cases, and acceptance criteria aligned to Salesforce functionality.

·       Execute functional testing, regression testing, and validation of Salesforce features, integrations, and workflows.

·       Log, track, and retest defects in JIRA, partnering with developers and product owners to ensure timely resolution.

·       Support release readiness by validating user stories against acceptance criteria and participating in sprint demos.

·       Coordinate with QA teams and SMEs to ensure adequate test coverage across business processes.

·       Perform early exploratory testing to identify potential issues or gaps prior to formal QA cycles.

·       Support testing activities by clarifying requirements, validating user stories, and confirming acceptance criteria.

WHAT YOU’LL NEED:

·       Bachelor’s degree with 5+ years of relevant IT system testing experience.

·       Active Salesforce Agentforce, Salesforce Certified Quality Analyst, Salesforce Business Analyst, and/or Salesforce Administrator certification.

·       5+ years of hands-on Salesforce experience, including experince with requirements, data modeling, documentation, or process development

·       5+ years of hands-on experince performing manual testing of Salesforce applications with any clouds, like Sales, Service or Experience Clouds.

·       Experience developing user stories, acceptance criteria, and business process documentation.

·       Expert experience with defect tracking tools such as JIRA.

·       Experience developing and executing test cases, test scripts, or acceptance test procedures.

·       Strong verbal and written communication skills, including the ability to interface with technical and non-technical stakeholders.

·       Hands-on experience using JIRA, Confluence, and SharePoint or similar tools.

·       Proficiency with Microsoft Excel, PowerPoint, Word, and Visio.

·       Experience working in Agile (Scrum or SAFe) environments.

·       Must be able to obtain T4 Public Trust clearance.

·       Must have lived in the United States at least three (3) out of the last five (5) years.

PREFERRED QUALIFICATIONS:

·       Experience working with the Centers for Medicare & Medicaid Services or other federal healthcare programs.

·       Experience with test management tools (e.g., TestRail, Zephyr, or equivalent).

·       Experience supporting automation testers (not performing automation directly but understanding frameworks).

·       Experience validating Salesforce integrations, workflows, or data transformations.

·       Experience conducting data analysis or supporting reporting needs.

·       Active SAFe or other Agile certification(s).

·       Ability to work independently and manage multiple priorities.

·       Strong analytical, problem solving, and process mapping skills.

·       Familiarity with Section 508 testing or accessibility validation (not required but increases flexibility).

·       Experience facilitating meetings, eliciting information from SMEs, and documenting complex business processes.