Account Director (Consumer) Business Unit - USA; Remote Job

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role & Responsibilities

Protect and grow client accounts; act as the key liaison between us and the client
Develop and manage a strategic account management plan that establishes multi-threaded relationships, identify and mitigate threats, develop opportunities and raise our strategic role within the client’s business model
Intimately understand the client objectives and brand
Develop and maintain effective key client relationships
Articulate and hold the full-range of client leaders’ concerns and acts as a client partner
Lead new Statement of Work kickoff and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
Facilitate and execute proper customer contracts and agreements
Assure proper collections by review and reconciliation
Develop, coordinate, and implement strategic digital initiatives
Benchmark state-of-the-art practices and influence profit and service improvements
Direct the client and team towards the best solutions
Understand the scope of programs as defined by the business requirements and budget process
Participate in key planning milestones and act as a guide to the design and development teams from initiation through execution and completion
Develop and prepare client scorecards and dashboards to show high-level results and trends
Provide clients with reporting, analytics, and consultation that is relevant and actionable
Assist in pitch, closing, and negotiating contracts
Add and/or expand business each quarter

Preferred Qualifications

BA/BS degree or equivalent consulting agency experience preferred
7+ years of client service, digital media, digital/analytics sales, or account management experience
Excellent verbal and written communication skills
Excellent listening, presentation skills, negotiation skills preferred
Ability to manage multiple projects and attention to detail a must
Deliver client focused solutions based off client goals