Desktop Engineer - Mac & JAMF

RESPONSIBILITIES

Kforce's client in Draper, UT is seeking an experienced Desktop Engineer specializing in Apple devices and JAMF to support its corporate environment. This position will be 100% onsite in Draper, Utah and will combine advanced Mac/JAMF engineering with hands-on desktop and executive support.

Summary

This individual will serve as the organization's primary JAMF engineering resource, supporting an environment of approximately 400 Macs while helping drive improvements to the overall Apple endpoint environment. Key initiatives will include an overhaul and optimization of the existing JAMF configuration, improvements to self-service software installation, and participation in a large laptop refresh project. In addition to engineering responsibilities, this position will provide high-touch technology support to C-level executives, executive administrators, and traveling employees.

Key Responsibilities

• Serve as the organization's primary JAMF Engineer and subject matter expert for Apple endpoint management
• Administer, configure, maintain, troubleshoot, and optimize the JAMF environment
• Develop and manage JAMF policies, configuration profiles, software packages, deployments, and related endpoint configurations
• Help lead an overhaul and optimization of the existing JAMF configuration
• Improve the end-user experience for self-service software installation and deployment
• Support an enterprise environment of approximately 400 Mac devices
• Provide hands-on support for Mac laptops and iPads, including complex hardware, software, configuration, and connectivity issues
• Provide high-touch, white-glove technical support to C-level executives and executive administrators
• Participate in a large-scale laptop refresh initiative
• Troubleshoot Apple device access to applications authenticated through Microsoft Entra ID

REQUIREMENTS:

• Strong professional experience administering and engineering JAMF in an enterprise environment
• Advanced knowledge of macOS and Apple endpoint technologies
• Experience supporting and troubleshooting Mac laptops and iPads
• Experience supporting Apple devices in an enterprise environment integrated with Microsoft Entra ID-authenticated applications
• Demonstrated ability to troubleshoot and resolve challenging endpoint and desktop issues
• Previous experience providing direct, hands-on technical support to C-level executives or other senior leadership
• Strong customer service, communication, and interpersonal skills
• Ability to remain patient and professional while working through complex or time-sensitive technical problems
• Comfortable balancing engineering/project responsibilities with hands-on end-user support

Hands-on JAMF experience including:

• Policies
• Configuration profiles
• Software packaging and deployment
• Device configuration and management
• Troubleshooting
• Self-service application delivery

Preferred Qualifications

• Experience optimizing or redesigning an existing JAMF environment
• Experience participating in large-scale laptop refresh or endpoint deployment projects
• Experience improving software packaging, deployment, and self-service capabilities in JAMF
• Experience supporting executives in high-touch or white-glove technology environments
• Experience supporting traveling executives or employees in temporary office, conference room, or remote-work environments
• Experience working with Apple environments integrated with Microsoft identity technologies

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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