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Hardware Engineer with Security Clearance

Dexian Signature FederalHerndon, VA🇺🇸United States

Why this role stands out

This on-site Hardware Engineer role with Dexian Signature Federal offers a fantastic opportunity to build foundational IT support skills and contribute to critical government projects, making it ideal for individuals with a knack for troubleshooting and a passion for hardware. You'll gain valuable experience in hardware installation, diagnostics, and end-user support within a secure environment. If you're eager to develop your technical expertise and begin a rewarding career in hardware engineering, this position is a great next step.

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationHerndon, VA, United States
JiraLinux

Job description

Hardware Engineer (Help Desk / Hardware Support) Summary
We are seeking an entry-level Hardware Engineer to join our IT/Hardware Support team. This role will focus on triaging help desk tickets, performing hardware installations and removals, and providing first- and second-line technical support for desktop/laptop/workstation systems. The ideal candidate has basic experience with Windows or Linux, strong troubleshooting skills, and a customer-service mindset.

Key Responsibilities

  • Respond to and resolve help desk tickets in a timely manner (hardware-related issues, peripheral and connectivity problems, basic OS troubleshooting).
  • Install, configure, image, upgrade, and decommission desktops, laptops, monitors, docking stations, printers, and other peripherals.
  • Perform hardware diagnostics and basic repairs; escalate complex hardware or firmware issues to senior engineering or vendor support.
  • Maintain accurate inventory records and asset tagging for hardware lifecycle tracking.
  • Apply operating system updates, drivers, and firmware as required.
  • Assist with cable management, workstation setup, and office moves or reconfigurations.
  • Create and maintain standard operating procedures (SOPs) and documentation for common tasks.
  • Provide courteous and professional support to end users; communicate ticket status and resolution steps clearly.
  • Follow IT security and compliance policies when handling equipment and data. Required Qualifications
  • 0–2 years of professional experience in IT support, desktop support, or hardware technician roles.
  • Basic familiarity with Windows or Linux operating systems (installation, configuration, troubleshooting).
  • Comfortable working with PC hardware components (SATA/SSD/HDD, RAM, power supplies, motherboards) and common peripherals.
  • Strong problem-solving skills and an attention to detail.
  • Good verbal and written communication skills; customer-service oriented.
  • Ability to lift and move hardware (typically up to 50 lbs.) and work in office or data-center environments.
  • Willingness to work occasional extended hours for deployments or hardware refreshes.

Preferred Qualifications

  • Security+ certification required.
  • Experience with Jira ticketing systems desired.

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