Senior Enforcement Service Representative

Under supervision, with latitude for independent judgment, performs the following clerical and related work:
- Provide support to the direct supervisor of AEU administrative personnel, performing the task of data entry, certificate of correction review and other related administrative duties.
- Provide guidance to team members regarding daily assigned tasks.
- Identify training needs of the respective team and career development opportunities.
- Manage scheduling conflicts as they arise.
- As necessary, reviewing certificate of corrections to determine if the proper documentation is included and that submissions meet minimum agency requirements.
- Providing customers with preliminary rejections when certificate of correction packages do not meet minimum department requirements.
- Recording and tracking all records of preliminary rejection provided to customers.
- Reviewing, approving and/or disapproving certificate of corrections submitted to the unit.
- Providing clear, concise, complete, and correct results of a certificate of correction review to customers.
- Making appropriate recommendations and/or referrals when dealing with difficult or special cases.
- Providing adequate customer service to customers who appear in person for assistance.
- Processing mailed correspondence and mailed certificate of correction requests (intake).
- Conducting research in various Department and NYC systems to verify all information and documents submitted with a certificate of correction request.
- Accurately updating relevant systems to reflect certificate of correction review results. Reviewing Department of Finance ownership records (ACRIS) or HPD records to determine and verify the ownership of a property and/or the authorized managing agents.
- Maintaining general files for the unit.
- Assisting with public outreach regarding resolution of OATH Summonses.
- Researching and responding to Freedom of Information Law (FOIL) and subpoena requests, as necessary.
- Providing telephone and online help form coverage and responding to telephone inquiries from the public and other department personnel.
- Responding to inquiries submitted via the unit’s online help form.
- Processing and Data Entering of summonses as necessary.
Civil Service Status:
Only those who are permanent in the Clerical Associate civil service title, applicants who are reachable on the Clerical Associate open competitive list, and applicants as indicated below will be considered.
Candidates who are permanent in comparable civil service titles may be considered for title change under rule 6.1.9 of the Personnel Rules and Regulations of the City of New York.
REMOTE WORK
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.
To Apply:
Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
CLERICAL ASSOCIATE - 10251

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.