Lab Technician - Santa Clara, CA

Typical job responsibilities will include:

· Enable remote access to lab services for end users via SSL VPN and RDP/VNC/View Client.

· Rack and stack of equipment in the lab · Organization of the lab and keeping the lab clean in a presentable state.

· Being able to identify different cables connection within the lab and identify their correct use.

· Auditing of physical and virtual devices including connection / Serial Numbers/ and IP Address · Maintaining and updating documentation · Acting as a ticket queue lead to monitor ticket queue and re-distribute tickets to other team members or groups within PANW.

· Getting familiarized with the ticket queue incoming requests and updates from user and being able to re-assign or update those tickets daily.

· Cabling up network topologies based on Engineers and Lab Admin requests.

· Monitoring Power and Cooling usage within the lab.

Required:

VMWare

Linux

Automation

Skills:

· Basic troubleshooting skills on network outages are a plus.

· Working experience on Firewalls is a plus.

· Handson experience on Cisco and Arista switches is a plus.

· Basic Windows and VMware administration experience.

· Strong cable management skills and experience running fiber and copper cables in data center.