Analyst, Marketing Operations - Loyalty

Process & System Improvement. Identify, analyze and help implement process and systems improvements that reduce error rates and improve data quality throughout the loyalty lifecycle. Modify program processes and configurations through established IT release processes.

Audit & Controls. Lead recurring audit activities across the loyalty portfolio (including co-brand credit and tiered program structures) to identify potential issues before they impact customer experience.

Operational Execution. Own end-to-end issue management — intake, triage, impact sizing, root-cause analysis, resolution, and post-fix validation — including defining customer audiences for remediation.

Reporting. Build and maintain reporting, dashboards, and exception tracking that give Marketing, Finance, Audit, and Loss Prevention clear visibility into program health and business impact.

Platform Change Management. Support UAT, regression testing, production validation, and business-rule validation for platform enhancements, defect fixes, and enterprise project work touching loyalty.

Documentation. Maintain authoritative documentation of loyalty program logic, system integrations, and operational processes, keeping it current as the platform evolves.

Cross-Functional & Vendor Partnership. Serve as a connective point across internal teams and external loyalty/credit vendors to drive alignment, data quality, and operational excellence.

Bachelor's degree in a quantitative, analytical, or business discipline (e.g., Business, Statistics, MIS, Computer Science, Marketing Analytics) or equivalent work experience.

1+ years in an operations, analytics, or program management role, ideally supporting a customer-facing program, platform, or product.

Demonstrated ability to investigate complex operational and system issues — sizing impact, identifying root cause, and driving resolution across technical and business stakeholders.

Track record of using data and visualization to influence decisions and communicate clearly to both technical and executive audiences.

Strong written and verbal communication; able to translate technical detail into business implications.

Proven ability to manage multiple priorities in a deadline-driven environment.

SQL — able to write queries independently to investigate issues, validate data, and build reporting (joins, aggregations, window functions).

Business Intelligence tools — proficiency in at least one (Tableau, Power BI, Domo, or equivalent).

Microsoft Excel — advanced (pivot tables, lookups, large dataset manipulation).

Experience with loyalty programs, co-brand credit, or other customer-facing financial products preferred.

Experience in a regulated industry (financial services, payments, healthcare) with familiarity in audit, controls, or compliance workflows preferred.

Experience supporting platform change management — UAT, regression testing, release processes preferred.

Salesforce CRM Analytics knowledge and familiarity with Salesforce platform concepts (objects, flows, integration patterns) preferred.

This role requires being onsite in the San Francisco, CA office Monday through Thursday.

A generous discount on all WSI brands

A 401(k) plan and other investment opportunities

Paid vacations, holidays, and time off to volunteer

Health benefits, dental and vision insurance, including same-sex domestic partner benefits

Tax-free commuter benefits

A wellness program that supports your physical, financial and emotional health

In-person and online learning opportunities through WSI University

Cross-brand and cross-function career opportunities

Resources for self-development

Advisor (Mentor) program

Career development workshops, learning programs, and speaker series