Resident Services Manager (Office Manager/Prospect Management) - Seniors Living

We are S&R Group and for over 60 years we have been building communities "where friendships flourish and life is enriched". We are looking for people who, like us, believe the work we do has a positive impact on their community and that together we can continue supporting our Residents and their families.

Make a difference in the lives of your community! In this role you will have the chance to engage with our Residents and create a welcoming atmosphere for new and current Residents.

Position Summary:

Use administrative and sales skills to manage the office and provide tours or engaging conversations with Residents interested in moving in.

Behavioural Qualities:

• Engaging, positive attitude--stop and say hi to our Residents and see how they are doing!
• Professional and expressive telephone manner – ability to “sell” retirement living
• Understand and promote a “Hospitality” environment within the home
• Exhibit a highly developed ability to actively listen to prospect’s and resident’s needs
• Demonstrates flexibility and creativity in problem solving
• Forward, independent and innovative thinking

Responsibilities:

• Reception and office duties for the “Seniors Living” home
• Conduct sales-effective “Tours” of the SL home with walk-in’s and booked appointments
• Prioritize appointments and proactively and positively resolve conflicts as they arise
• Maintain office operations by ordering supplies, processing invoices, track attendance, process payroll and post scheduled hours including seniority lists
• Responds to phone and email inquiries – providing general information and referring inquiries to the appropriate source.
• Other duties and responsibilities as assigned or required

Qualifications:

• Persuasive Marketing and Sales experience required
• Post Secondary Education with a diploma in Office Administration
• Excellent interpersonal, communication and organizational skills
• Familiarity/ability to understand the Retirement Home Act and Residential Tenancies Act
• Experience in an Office and or a Care Home setting an asset
• Extensive computer literacy skills including Word, Excel and Outlook
• Ability to maintain records, prepare contracts and complete billing
• Demonstrated ability to effectively manage time-sensitive tasks
• Pro-active approach and able to work with minimal supervision
• Ability to work under pressure in busy, fast-paced environment

While our Applicant Tracking System uses some AI-enhanced tools, every decision throughout screening, assessing, and selecting candidates is made by real people on our team.

This posting is for an upcoming vacancy.

This posting is for a temporary position.