Temporary - Manager, Customer Service/Port Claims

The Massachusetts Port Authority is Going Above and Beyond™ for your career.  We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play.  Together, the properties we own and operate generate $20 billion for the region’s economy.

Our mission at the Port of Boston, including Conley Container Terminal and Flynn Cruiseport, is to be a driving force behind the New England regional economy, providing unparalleled connectivity and services to businesses worldwide. Through our dedicated commitment to safety and security, state-of-the-art infrastructure, and exceptional customer service, we strive to minimize our ecological impact and become leaders in environmental stewardship, benefiting our communities, customers, and stakeholders. By fostering economic prosperity, building strong community bonds, and maintaining unwavering operational standards, we aim to exceed expectations and position Boston as a premier and competitive global maritime gateway.

*Please note that this is a temporary position.

ABOUT YOU

As a Manager, Customer Service/Port Claims, you are a highly analytical and solutions-oriented professional who combines strong business judgment, financial acumen, and attention to detail with the ability to navigate complex operational and regulatory environments. You excel at evaluating risk, identifying trends, making sound decisions, and building productive relationships with stakeholders, while maintaining a steadfast commitment to safety, compliance, accountability, and continuous improvement that protects organizational assets and supports the efficient operation of critical maritime facilities.

What you will do:

• Oversees the resolution of complex maritime claims, applying sound judgment, negotiation skills, and attention to detail to protect organizational interests while ensuring fair and timely outcomes.
• Analyzes claims data, loss trends, and financial impacts to identify risks, inform decision-making, and support continuous improvements across port and terminal operations.
• Collaborates with operational, safety, finance, and external stakeholders to investigate issues, drive accountability, and strengthen processes that reduce future incidents and claims exposure.
• Promotes a culture of safety, compliance, and operational excellence by ensuring adherence to maritime, state, and federal regulations while safeguarding Massport's people, assets, and reputation.
  

What you offer:

• Bachelor's degree in Business Administration, Legal, Marine Transportation or related field or equivalent professional work experience required.
• 3-5 years experience of business experience required.
• Knowledge of word processing, database management, and spreadsheet software.
• Working knowledge in transportation regulation and tariffs preferred. Familiarity with Port of Boston preferred.
• Working knowledge of marine terminal operations and trucking industry operations preferred.   

*Click here for detailed job description

WHAT WE OFFER

Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business.  Our business is all about connecting.  We support and take pride in the employees that make those connections possible each and every day.

• Work/life balance
• A supportive and inclusive culture
• Opportunities for growth
• Providing safe, healthy, and secure work environment
• Supporting the people and businesses of New England
• Achieving results and having positive impact
• Being good neighbors in the communities we serve
• Protecting the environment

The compensation for this position is $57.00 hourly.