Start searching
Back to Jobs
Operations & Project Management

Product Owner

iSpace, IncTorrance, CA🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationTorrance, CA, United States
SAFeScrumProcurementVendor ManagementAgile

Job description

Title: Product Owner
Location: Torrance, CA
Duration: 24 months
Client: Honda
JOB RESPONSIBILITIES
  • Leading the Product team and be a subject matter expert for the Salesforce and mobile app environments
  • Write clear user stories and acceptance criteria
  • Work with Business and IT teams to document process flows, status reports
  • Write and execute well planned test scripts for UAT and provide support of other testing workstreams. Triage. Report on testing results
  • Support nationwide customer, dealer and field for operations (including the chat line and inbox), training and organizational change management
  • Working with CX, business, development and testing resources to imagine, write, deliver and test user stories
  • Leading initiatives. Meeting with leadership to articulate art of the possible, proposal plans and budgets to gain approvals
  • Maintaining operations to meet SLAs through payments batch, deployments, maintenance and vendor releases, platform releases, incident management and troubleshooting, license management, cost management, vendor management, etc.
  • Lead agile spring planning, demo, retrospective and backlog management

WHAT WILL THIS PERSON BE WORKING ON
Improving our products through large projects, enhancements and production support. Our products include:
  • Client Websites: Support Client Finance and Acura Finance customers in the digital web channel. Expand self-service functionality to enable customers to easily manage their accounts online
  • Client Mobile App: New channel to launch soon. To launch a mobile app channel for customers to make payments easily.
  • Agent Service Console + Agent Knowledge: Customer service representatives use console to serve customer requests. Knowledge summarizes standard operating procedures to help representatives understand how best to do their jobs
  • Customer Communications + Marketing Cloud Platform: Customer communications via message center, email, SMS, web notifications, banner notifications and partner managed messages. Care and feeding of technical platform and templates

WANTS
MUST SKILL SETS:
  • Customer facing product experience.
  • Payments excellence.
  • Roadmap + decision making.
  • People skills platform strategy.

MINIMUM EDUCATIONAL QUALIFICATIONS:
  • BA/BS degree
  • Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)
  • Salesforce certifications (PREFERRED). Else ability to gain Salesforce admin certification by year 1

BUSINESS EXPERIENCE:
  • 3-5 years of product management, product development or product operations experience with customer facing top brand (Fortune 500) digital product
  • 3-5 years of leadership experience, managing mixed teams: business / IT, internal / external, onshore / nearshore / offshore
  • 1-2 years of roadmap and business planning experience. Experience driving procurement process from identification of options, evaluations and RFI/RFP selection of tools and vendors
  • 2+ years of Salesforce experience
  • 5+ years of User Acceptance Testing (UAT) and regression script writing and hands-on testing
  • 1-2 years of direct leadership experience, managing associates (PREFERRED)
  • 2 years of payments, financial services or captive finance industry experience
  • Mobile app experience (PREFERRED)
John Prashanth
Senior Analyst-Talent Acquisition
iSpace, Inc.

Information Technology Services Company

840 Apollo Street, Suite 100, El Segundo, CA 90245

Office:

|

Similar jobs

Apply