Technology

ServiceNow Engagement Manager

Axiom Global Technologies, Inc.United States🇺🇸United StatesPosted Oct 1, 2026

Why This Role Stands Out

This remote ServiceNow Engagement Manager role offers a fantastic opportunity to lead impactful client engagements and drive value across diverse ServiceNow modules, fostering significant career growth. If you excel at building strong client relationships and possess extensive ServiceNow platform experience, this position is perfect for you to leverage your skills and advance your career. Apply today to join a reputable company and shape the future of digital workflows!

Quick Overview

Seniority

Mid Senior

Work mode

Hybrid

Location

United States

Posted

1 week ago

Job Description

Role Name: ServiceNow Engagement Manager
Location: US (Remote)

7+ years of ServiceNow engagement management or equivalent. Provides client and delivery leadership, program governance, mentoring, and delivery accountability across ServiceNow implementations. Own all aspects of program governance and ServiceNow tailored delivery including value tracking, operating model set up and execution, change control and course correction. Exposure to ServiceNow platform and workflows including HRSD, WSD, Source-to-Pay, Finance & Accounting, IRM, LSD, ITSM, ITOM, App Engine, and future platform capabilities.
- Client Responsibilities

· Develop trusted relationships with executive sponsors, platform owners, and business leaders.

· Serve as Capgemini's primary engagement leader across ServiceNow programs and managed services.

· Facilitate executive steering committees, governance reviews, and strategic planning sessions.

· Translate business objectives into ServiceNow roadmaps and transformation initiatives.

· Advise clients on platform adoption, AI strategy, governance, operating models, and value realization.

EM Responsibilities include:

· Program governance

· Solution oversight

· Delivery quality assurance

· Risk management

· Business process transformation

· Platform adoption and change management

Accountable for:

· Multi-workstream delivery execution

· On-time and on-budget performance

· Resource utilization

· Delivery quality

· Executive reporting

· Drive adoption of emerging platform capabilities

Preferred: additional Relevant ServiceNow Implementation Specialist certifications for assigned modules (e.g., HRSD, ITSM, ITOM, SPM, WSD, App Engine, etc.)