Customer Service/Inside Sales Representative - Industrial Supply - Kalamazoo, MI

Job Description
Fluid Process Equipment (FPE) , a SunSource company, is a provider of innovative pumps, products and services that can assist with all of your fluid handling requirements. We have been serving our customers needs for over 30 years. Are you looking to build a career in
Inside Sales with an established company where you can use your customer service, sales, and mechanical skills ? We’re looking for an energetic, self-driven, mechanically inclined Inside Sales Representative to join our team.

In this role, you’ll work closely with customers, Outside Sales Managers, Service Technicians, and manufacturers to identify solutions, provide product recommendations, prepare quotes, process orders, and help grow the business. You’ll have the opportunity to develop your technical product knowledge and sales skills while building strong, long-term customer relationships.

Provide outstanding customer service and sales support to customers and
Outside Sales Managers
Respond promptly to customer inquiries by phone, email, and customer portals
Answer technical product and application questions and help customers identify the right products or components for their needs
Research and identify components using product catalogs, web-based catalogs, and internal resources
Prepare accurate product quotations
, including pricing, discounts, and shipping charges, in accordance with company guidelines
Enter customer orders into the
ERP system with a high level of accuracy
Monitor and expedite customer orders to help meet required and promised delivery dates
Work with
Service Technicians, Outside Sales Managers, manufacturers, and suppliers to resolve technical and product-related issues
Support Outside Sales Managers with quoting, order follow-up, expediting, and customer visits as needed
Follow up on quotes and make outbound calls to support sales growth and customer relationships
Identify opportunities to up-sell and cross-sell products and solutions based on customer needs
Continuously develop product, technical, customer service, and sales knowledge or 2–4 years of related experience and/or training
; 2+ years of customer service or Inside Sales experience
; experience in industrial distribution or a related industry preferred
~ Strong mechanical and technical aptitude with the ability to understand products, components, and customer applications
~ Proficiency with
Microsoft Office
, including Excel and Word, as well as email and other business software
~

Equal Opportunity Employer, including disability and protected veteran status.
If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce. Only requests for accommodation in the application process will be returned from this email address.
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