Customer Service Representative

What You’ll Get to Do

The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager.

This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers to determine expected delivery date and time.

What We Are Looking For

• Must have a strong MS Word and Excel Office Skills.
• Organized with the ability to handle numerous projects and prioritize workload.
• Must be able to communicate effectively and professionally, both verbally and in writing.
• Ability to read and understand architectural drawings, specifications, and customer request for pricing.
• Self-starter with the ability to work with minimal supervision with solid memory retention and focus.