Document Services Operator

Document Services Operator – Morning

Permanent | London | Hybrid

Owen Reed is looking for an experienced Document Services Operator to join the Document Services team at a top law firm in London.

This is an excellent opportunity for a skilled legal document production professional with advanced Microsoft Office expertise, exceptional attention to detail and the ability to deliver high-quality work within demanding deadlines.

Working Pattern

• Thursday to Monday
• 6:00 a.m. to 2:00 p.m.
• Hybrid working
• Thursday and Friday are office-based
• Flexibility to work overtime when required

The Role

As a Document Services Operator, you will provide high-quality document production and technical support to lawyers and business services teams across the firm.

You will produce, amend and format a wide range of complex legal and business documents, ensuring that all work is completed accurately, efficiently and in line with the firm’s house style.

Key Responsibilities

• Produce, revise and format complex legal and business documents.
• Compare documents and check cross-references and defined terms.
• Convert documents into Word, Excel, PowerPoint and Visio formats.
• Create and update tables of contents, tables of authorities and other automated document features.
• Create and run mail merges.
• Amend, compile and redact PDF documents.
• Create PDF forms, bookmarks and electronic closing binders.
• Create and reformat PowerPoint presentations in line with firm branding.
• Produce organisational charts, flowcharts and timelines using Visio and PowerPoint.
• Format Excel spreadsheets, prepare files for printing and use basic formulas and charts.
• Proofread and quality-check completed work to ensure accuracy and consistency.
• Provide technical assistance and software troubleshooting support to internal clients.
• Interpret detailed instructions and clarify requirements where necessary.
• Manage multiple assignments and provide regular progress updates.
• Maintain confidentiality across all documents and information handled.
• Deliver a responsive, professional and client-focused service.

About You

We are looking for an experienced legal document production professional who takes pride in producing work of the highest standard.

The successful candidate will ideally have:

• Previous word processing or document production experience within a law firm or financial services organisation.
• Advanced Microsoft Word skills, including experience formatting complex legal documents.
• Advanced knowledge of Excel, PowerPoint, Visio and Outlook.
• Strong experience using Adobe Acrobat, OmniPage and Nuance Power PDF.
• Experience using legal document tools such as Litera Compare and DocXtools.
• Excellent proofreading skills and exceptional attention to detail.
• Strong written and verbal communication skills.
• The ability to interpret complex instructions and manage competing priorities.
• A proactive, flexible and collaborative approach.
• The ability to remain calm and professional while working to tight deadlines.
• A strong commitment to providing exceptional internal client service.
• Availability to work Thursday to Monday from 6:00 a.m. to 2:00 p.m.
• The ability to work from the London office every Thursday and Friday.

A college degree or business qualification is preferred, although equivalent relevant experience will be considered.