Supervisor Surveillance- Reno, NV

Responsible for all camera surveillance within the property to include gaming and non-gaming areas and supervise Surveillance staff.

• Supervise and direct the operations of the surveillance department in the absence of the Director of Surveillance

• Ensure that proper notifications and advisements are made when non-specific situations and/or conditions are met by the operation of the room

• Make well thought out decisions regarding the operation of the surveillance room and activities that occur in or involve the surveillance department

• Provide guidance as well as structure and discipline for surveillance observers that are working in the department, regardless of shift

• Observe and report on all areas under surveillance to ensure compliance with Title 31 regulations, gaming control board regulations and in-house policies and procedures

• Video and observe the various casino games, count rooms, food and beverage areas, retail areas and casino cage

• Write investigative reports

• Communicate with various other departments and reporting what was observed

• Maintain video coverage equipment

• Exemplify our core values, family style service, our mission and vision

• Exemplify our DEI (diversity, equity, inclusion) culture

• Perform other job-related duties as assigned

• Knowledge of the various casino games and the ability to identify advantage play and/or cheating techniques being applied to them

• Basic supervisory skills regarding interactions with employees

• Knowledge of the departmental standards, goals and mission of the surveillance department

• Understand and comply with all company and departmental rules, regulations, policies and procedures

• Ability to maintain confidentiality of sensitive information and materials

• Ability to read, write and communicate verbally in English

• Ability to use good judgment and decision-making skills regarding irregular or suspicious activities

• Knowledgeable in all aspects of gaming operations and regulations (casino, cage and slot operations, casino games) and ability to identify methods of cheating

• Must have basic knowledge of video equipment

• Ability to interface with all departments under surveillance, outside law enforcement agencies and surveillance information networks

• Ability to perform basic addition, subtraction, multiplication, division and percentage math

• Ability to maintain confidentiality of sensitive information
• Excellent organizational skills required
• Skill in preparing and maintaining records, letter writing, and data entry with computer keyboard
• Ability to interpret, adapt, and apply guidelines and procedures
• Good working knowledge of computer software to include MS Word, Excel
• High School diploma

ADDITIONAL REQUIREMENTS

• Mobility is required

• Must be able to sit and stand at the console to operate cameras

• Must have the ability to communicate by telephone and radio

• Must have the ability to bend over and reach from the floor level to 7 feet in order to perform daily tape changes

• Able to lift up to ten (10) pounds on a regular basis

• Normal hearing and vision range are required

• Work in an environment of 8ft. by 8 ft.

• Employee access is thirty (30) inches and access passageway is twenty-four (24) inches

• Areas that employees need to access are as small as fourteen (14) inches

• Work is performed in areas that may be unusually hot, cold, noisy, smoky or dimly lit

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.