IT Server Support with Security Clearance

Quadrant, IncArlington, VA🇺🇸United StatesPosted Oct 6, 2026

Why This Role Stands Out

Leverage your IT server support expertise and active Secret Clearance in a hybrid role with Quadrant, Inc., where you'll gain valuable experience in security systems and team supervision, contributing to a reputable company in the food and hospitality sector. This position is ideal for mid-senior level professionals with a strong IT foundation and a knack for problem-solving, offering an excellent opportunity for career growth and skill development.

Quick Overview

Seniority

Mid Senior

Employment type

Employee

Work mode

Hybrid

Location

Arlington, VA, United States

Posted

2 days ago

Job Description

IT Server Support
Arlington, VA MUST:
Active Secret Clearance
2 – 4 years of hands-on helpdesk or technical support environment.
2 – 4 years of server & network support specific experience.
Working knowledge of technical security systems such as CCTV, alarms, and access control is highly desired.
Has experience supervising small technical teams.
Have a good IT experience base to draw upon and be able and willing to learn new applications and related hardware devices under general supervision.
Desire two IT certifications such as CompTIA A+, CCNA, Network+, etc.
A degree in the field of computer science or a related discipline is preferred.

DUTIES

Collect and track relevant data and statistics and record network operations support accomplishments for inclusion in weekly reports. Check SolarWinds concerning network and systems status on a recurring basis and take or initiate action to address problems or issues. Assign new work orders to operations support technicians/engineers within one hour of STAC notification; personally follow-up on any urgent action. Under direction of the lead network engineer, provide statistical reporting data on post communications links as required. Maintain a log and track metrics on network outages.

Make post database updates. Maintain up-to-date IP list on SharePoint. Take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook. Ensure all tickets are acted on promptly, effectively and closed out promptly, meeting established metrics, service level agreements, and contractual obligations. Maintain the operations support duty roster. Make sure that 24/7/365 customer support is available. Provide coaching and direction to subordinate Systems Engineers (Watchstanders). Identify any weaknesses and training needs.

Conduct quality control checks and audit work completed by other Watchstanders. Review shift and work order logs for completeness and accuracy. Ensure that all technical support and commissioning operations are conducted in accordance with applicable policies, standards, and guidelines. Under the direction of the NOC Manager, initiate, plan, execute, monitor & control, and complete special projects. Serve as the shift lead and subject matter expert for technical and resource management. Act as a conduit for communication between Watchstanders and the NOC Manager and/or level 3 technical staff.