Customer service expert

Customer Service Expert | Carluke, United Kingdom | On-site | £12.71 per hour

We're hiring on behalf of a globally recognised leader in customer experience management, certified as one of the top workplaces in the UK. This organisation is dedicated to fostering a positive and supportive environment where employees can grow and make a real difference.

The Role

• Provide essential support to students applying for university loans through inbound calls.
• Assist customers with inquiries regarding payments, eligibility, funding, and application processes.
• Contribute to students' academic futures by providing clear and accurate financial guidance.
• Operate within a lively and vibrant contact centre environment, handling a high volume of customer interactions.
• Utilize internal knowledge base systems to efficiently find and relay information.

What You'll Need

• Excellent communication and interpersonal skills to build rapport with diverse customers.
• Strong PC proficiency and the ability to navigate multiple complex systems simultaneously.
• Resilience and determination to handle challenging calls effectively.
• A proactive attitude with a focus on problem-solving and customer satisfaction.
• Ability to work collaboratively within a team and adhere to company processes.
• Flexibility to work shifts within business operational hours (Monday to Friday, 8 am - 7 pm).

What's On Offer

• Comprehensive paid training program, including classroom and "nesting" phases.
• Opportunities for career advancement through internal progression paths.
• Access to a robust Employee Assistance Programme with confidential counselling and GP services.
• Various employee perks and discount schemes, including retail vouchers and lifestyle benefits.
• A supportive team environment with regular employee engagement activities.

Apply via Haystack today!