Order Management Specialist

About the Role

We are looking for an energetic, detail-oriented, and motivated Order Management Specialist to join our team. In this role, you will work closely with Sales, Sales Operations, Finance, Operations, and Channel Partners to manage customer sales orders from opportunity processing through booking.

The ideal candidate will have strong communication and problem-solving skills, excellent attention to detail, and the ability to work effectively in a fast-paced, collaborative environment.

Key Responsibilities

• Monitor and manage Salesforce (CRM) opportunities through various stages of processing through to booking.

• Coordinate closely with Sales, Sales Operations, Operations, Finance, and Channel Partners to ensure timely and accurate order processing.

• Provide regular updates regarding order status and proactively communicate potential issues.

• Work with Sales teams to identify and resolve order-related issues.

• Educate internal teams on order management policies, procedures, and guidelines.

• Review and enter order information accurately and efficiently.

• Maintain professional and positive communication with internal and external stakeholders.

• Support timely resolution of customer and partner order issues.

• Ensure accuracy and completeness of order-related data and documentation.

• Prioritize multiple tasks effectively while meeting deadlines in a fast-paced environment.

Qualifications & Skills

• 1+ year of experience in Order Management, Order Processing, Sales Support, or a similar role preferred.

• Experience working with Salesforce and NetSuite is preferred.

• Proficiency with CRM and ERP systems, preferably in an Order Management environment.

• Experience working within a channel-driven sales organization is an advantage.

• Basic knowledge of accounting principles is preferred.

• Strong data-entry skills with a high level of accuracy.

• Excellent written and verbal communication skills.

• Strong interpersonal, listening, and problem-solving skills.

• Excellent attention to detail and organizational skills.

• Ability to adapt, prioritize, multitask, and work effectively in a high-growth environment.

• Self-starter with a strong customer-service mindset.

• Ability to collaborate effectively with internal teams, customers, and partners.

• Demonstrates integrity, accountability, ownership, and professionalism.

Why Join Us?

We believe great ideas come from bringing together talented people with diverse backgrounds and perspectives. Our collaborative, transparent, and fast-paced environment encourages employees to challenge conventional thinking, solve real-world problems, and make a meaningful impact.

We offer a workplace where employees can thrive, collaborate, and enjoy what they do, along with perks such as:

• Fully stocked snacks and beverages

• Lounge and recreational areas

• Ping pong, foosball, pinball, and arcade games

• Collaborative and employee-focused work environment

Join Our Team

If you are a proactive and detail-oriented professional who enjoys working with Sales, Operations, and customers to solve problems and keep orders moving smoothly, we would love to hear from you.

Apply today for the Order Management Specialist position and become part of our team!