Quick Overview
Job Description
Act as the first line of customer technical support. Conduct initial troubleshooting, gather critical customer application parameters, and diagnose integration issues. Initiate and manage the Return Merchandise Authorization (RMA) process, coordinating the return of customer equipment for in-house repair, calibration, and re-testing. Provide essential technical documentation to customers, including User Manuals, Interface Control Drawings (ICDs), Bi-Directional Amplifier (BDA) integration guides, 3D CAD models, and RF test data.
Perform Design Characterization Testing (DCT) on Triad amplifier and THPR product line using inhouse built automated test equipment. Maintain and update Amplifier and THPR High Power Radio specifications within Salesforce based on Design Verification Testing (DVT) and Design Characterization Testing (DCT) results. Utilize Salesforce/Conga Composer to author, format, and publish accurate datasheets for RF amplifiers and Triad High-Power Radios (THPR). BS in Electrical Engineering. Prior customer service experience preferred.
Job Type & Location
This is a Contract to Hire position based out of Old Bridge, NJ. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline
This position is anticipated to close on Oct 8, 2026.
We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law. If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email actalentaccommodation@actalentservices.
Use of Artificial Intelligence (AI)
We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.
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