Quick overview
Job description
Job type: Full Time
Shift: Days
This position leads the transformation of the patient and family experience. Responsible for managing patient experience projects, curriculum development and delivery, and improvement projects. Will collaborate with unit and department leaders to drive change. This role is focused on developing and implementing strategies to promote excellence in patient and family experience. In addition, this role consults with executives, physicians, staff and leaders on the best practices of patient experience and teaches others at all levels. This role requires solid experience in adult learning concepts, along with advanced project management, organization, analytical and communication skills. Previous clinical experience or experience working in clinical setting preferred.
As a leader in implementing improvements in patient experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts. This position requires innovation and creativity. Always demonstrates service excellence. Other duties as assigned.
Minimum Education / Licensure / Certifications Education:
• Licensed Registered Nurse, State of Florida
• BSN preferred
• BLS/CPR certification (American Heart or equivalent)
• Strong communication, organization and follow-through skills
• Able to create and make presentations to all levels within the organization and manage projects with an innovative and creative approach which exhibits excellent complex analytical, and change management skills
• Proficiency in Microsoft Outlook, Word, PowerPoint and Excel
• Solid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisions while demonstrating strong knowledge of Patient Experience best practices, and how to best integrate with clinical care
• Project management experience preferred•
Minimum Experience
• Five years RN experience.
• Must be proficient in computers and comfortable with new technology. Must be able to create presentations and provide PG scores and feedback.
• Must have superior interpersonal skills and ability to multi-task in this fast-paced customer service environment.
• Proficiency in communication, engagement and presentation are necessary. Must have clear and effective writing and speaking skills, with an ability to connect with patients and families.