Why This Role Stands Out
This hybrid AWS Connect Architect role offers a fantastic opportunity to leverage your deep expertise in cloud contact center solutions and API integrations to drive impactful client projects. If you excel at translating customer needs into innovative technical designs and thrive in a collaborative, global environment, this position is perfect for you to grow your career. Apply today to join a dynamic team and contribute to cutting-edge cloud solutions!
Quick Overview
Job Description
2 Candidate Submittal Slots, New High Level Policy
Competencies: 10+ years experience required
Digital : Application Programming Interface (API)
Digital : Amazon Web Service(AWS) Cloud Computing
Digital: Amazon Connect
Role Description: AWS Connect Architect
Essential Skills:
AWS Connect Architect Good understanding of contact center technology landscape.
An understanding of AWS Cloud platform and services with Solution architect skills.
Deep expertise on AWS contact center relevant services.Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots
Deep functional and technical understanding of APIs and related integration experience
Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms
Ability to understand customer challenges and requirements, ability to address these challengesrequirements in a differentiated manner.
Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.Excellent communications skills
Ability to develop requirements based on leadership input
Ability to work effectively in a remote, virtual, global environment
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