Procurement Specialist

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

At AFCA, fairness feels good. Behind every fair outcome is a network of trusted suppliers, strong commercial partnerships and sound procurement decisions that help our people do their best work.

We're looking for a Procurement Specialist to join our Procurement team within the COO Portfolio. This is an exciting opportunity for a commercially minded procurement professional who enjoys building relationships, navigating complexity and delivering value through strategic sourcing and supplier partnerships.

Working across a diverse range of business areas, you'll lead end-to-end procurement activities, support contract and supplier management, and provide trusted advice that balances commercial outcomes, risk and organisational priorities.

What you'll do:

As a Procurement Specialist, you'll partner with stakeholders across AFCA to deliver procurement initiatives from planning through to contract execution and supplier management:

• Lead medium to high-complexity sourcing activities across a range of spend categories.
• Develop sourcing strategies, manage RFx processes and conduct market engagement activities.
• Evaluate suppliers, negotiate commercial outcomes and support contract execution.
• Partner with business stakeholders to understand requirements, challenge demand where appropriate and deliver fit-for-purpose procurement solutions.
• Draft, review and negotiate contracts, statements of work, variations and other procurement documentation.
• Manage supplier relationships and support the resolution of commercial and contractual issues.
• Monitor supplier performance, service delivery and compliance with contractual obligations.
• Identify opportunities for cost optimisation, supplier consolidation, process improvement and value creation.
• Conduct market research and supplier analysis to identify emerging trends, risks and opportunities.
• Provide practical procurement advice and guidance to stakeholders across the organisation.
• Contribute to procurement governance, reporting, policy development and continuous improvement initiatives.
• Maintain accurate procurement and contract records in line with governance and compliance requirements.

You're a collaborative procurement professional who combines strong commercial judgement with excellent stakeholder management skills.

You'll bring:

• Experience in procurement, strategic sourcing, contract management or vendor management.
• Demonstrated success delivering end-to-end sourcing and procurement activities.
• Strong understanding of procurement principles, sourcing methodologies and contract management practices.
• Experience negotiating commercial agreements and achieving positive business outcomes.
• The ability to identify and manage commercial, operational and supplier risks.
• Strong stakeholder engagement and influencing skills, with the ability to build trusted relationships at all levels.
• Excellent communication skills, including preparing procurement documentation, business cases and executive-level recommendations.
• Strong analytical and problem-solving capabilities with a high level of attention to detail.
• The ability to manage competing priorities and work effectively in a fast-paced environment.
• Experience supporting procurement governance, reporting and continuous improvement activities.

• Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at Careers@afca.org.au.

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers. 

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.