Why This Role Stands Out
This part-time Key Holder role at Steve Madden offers a fantastic opportunity to develop your retail leadership skills within a vibrant and inclusive brand known for its distinctive designs. You'll thrive here if you're passionate about delivering exceptional customer experiences, ensuring store security, and contributing to a dynamic team environment. Apply to grow your career and be a key part of the iconic Oxford Street Steve Madden store!
Quick Overview
Job Description
About Us
We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.
We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism
WE NEED YOU TO:
- Consistently deliver exceptional service
- Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the senior management team
- Responsible for opening and closing of the till system
- Welcome clients warmly, guide them to products and understand their needs to ensure a positive shopping experience
- Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations
- Ensure the shop floor is kept tidy and replenished and that store standards are maintained
- Support your management team by working towards individual and team sales targets
- Provide details of Kurt Geiger loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience
- Assist in the preparation and planning of promotional activities
- Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)
- Regularly participate in and encourage training activities to become a confident brand ambassador
- Embody the Kurt Geiger DNA and be Customer Focused, Brand Focused, SHINE, Driven & Inclusive
- Previous experience in a similar role
- Be a customer service ambassador and enjoy working to KPI’s
- Competitive basic salary
- Generous commission structure
- Enviable discounts
Our Culture
We’re an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.
Our Stores
The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.
We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism
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