IT Infrastructure & Operations Manager (IT Policy & Planning - Senior Manager)

Salary : $115,008.00 - $154,656.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-0831-07073
Department: Liquor and Cannabis Board
Division: Information Technology Services
Opening Date: 08/27/2026

Description
WSLCB Vision
Safe communities for Washington State

Mission
Promote public safety, public health and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws
This recruitment is open until filled. First review of applications will be September 10th, please submit an application on or before September 9th. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.
This position is currently eligible for telework. This position is required to work in the office a minimum of 1 day per week. This may change based on business needs.
Who we are

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health, and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.

We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data-driven decisions, and business-initiated process improvement.

Our commitment to DEIB

The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB)in all aspects of our work. This includes a commitment to our workforce and external stakeholders. It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, ; ; , ; ; ; ; ; and .
Your opportunity at a glance
The Washington State Liquor and Cannabis Board (WSLCB) Information Technology Services Division (ITSD) is announcing an exciting opportunity for anIT Infrastructure Ops Manager (IT Policy & Planning - Senior Manager) positionin Olympia, WA. This position reports to the Chief Information Officer (CIO) within the ITSD and collaborates closely with the LEEADS Application Manager, IT Operational Support Manager, Chief Information Security Officer as well as executive, and senior and mid-level business managers within WSLCB. The position serves as the highest-level authority related to policy and process in hosting, network, device management, and service operations services for WSLCB.

The IT Infrastructure & Operations Manager supervises four positions. The unit is responsible for developing and maintaining enterprise-wide technology standards that drive the achievement of the agency's mission, goals, and purpose.

The position serves as the highest-level authority related to policy and process in IT Infrastructure & Operations management. The IT Infrastructure & Operations Manager plans, directs and coordinates enterprise operational technology services to ensure the stable delivery of the agency's IT resources. This position is responsible for managing, directing, and administering all activities related to enterprise hybrid cloud infrastructure, data center operations, storage platforms, server and systems platforms, and infrastructure reliability services and Device Management.

Responsibilities include managing IT professional staff, planning technology procurements, vendor management, managing the quality of non-functional requirements, deliverables and services, managing the section budget, section policy oversight, project oversight, team coordination and managing stakeholder engagement related to assigned services. The position relies on expert technology policy development, contract management, vendor management and personnel management skills. Proven advanced organizational leadership skills, including communication, problem-solving and knowledge of industry best practices, are used to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
If you are passionate about aligning technology investments with organizational value and thrive in roles that blend analysis, process improvement, and collaboration, we encourage you to apply for this position and to be a part of the WLSCB team!
WSLCB provides a modern work environment and excellent benefits including:

• A comprehensive (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
• Paid
• (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employee's career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
• - a confidential program created to promote the health, safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarters Building in Olympia)
• Infants at Work Program to promote parent and infant bonding, parental well-being, and healthy infant development. Depending on your job duties, work location, and supervisor approval, eligible employees who are new mothers, fathers, or legal guardians can bring their infant (six weeks to six months) when they return to work.
• Free parking

Duties

Some of the duties you will perform are:

• Manage the process of triaging incoming project and work requests to ensure courteous, timely and effective resolution.
• Collaborate with customers and colleagues to identify and document performance goals required to meet service levels expectations.
• Ensure life cycle management standards are designed, documented, communicated and updated on a regular basis.
• Establish, document, maintain and enforce service levels agreements in consultation with end users to establish problem resolution expectations and timeframes.
• Define operational procedures to best support the agency's technical needs while remaining aligned with agency's strategic plan.
• Utilize subject matter expertise and advanced research skills to conduct documented cost, benefit and risk analysis for proposed projects, modifications, acquisitions, policies and/or legislation in a timely manner.
• Develop, update, monitor, communicate and enforce agency security, data management, application management, IT investment and other operational policies and procedures.
• Organize and negotiate the allocation of IT resources to ensure the timely delivery of service and identified expectations of the outcome of the project.
• Coordinate efforts to provide technology solutions using best practices, principles of enterprise architecture and applicable industry standards.
• Prepare budget proposals and operational expenditure statements. Research solutions by utilizing available resources such as other state agencies, vendor whitepapers, or companies that analyze these to make a recommendation with the fiscal request.
• Manage and set priorities for the design, build, maintenance, and evaluation of all managed systems.
• Collaborate with Database Administrator (DBA) to ensure that data is identified and managed according to state and industry security standards.
• Collaborate with Database Administrator (DBA) to ensure all data is secure and meets state, agency, and NIST guidelines.
• Support requirements-based design by ensuring that end-user and stakeholder business, functional and technical requirements drive builds and configurations.
• Provide direct supervision of infrastructure and device management position objectives and expectations.
• Establish short-term objectives and long-term strategic and technical roadmap; engage staff in collaborative review and finalization of long-term objectives whenever possible.
• Effectively mentor, train, coach, counsel, and motivate staff to achieve consistently high performance.
• Analyze project workload constraints across multiple project initiatives to determine staffing plan, resource
  constraints and/or resource availability.
• Negotiate the use of resources across multiple projects and initiatives to ensure priority work efforts are appropriately staffed and resources.
• Set and approve technology project workload priorities, in alignment with Agency goals.
• Recognize staff accomplishments that meet division goals.
• Consistently analyze staff performance against position requirements, applicable policies as well as section standards and practices imposing corrective or disciplinary action when required.
• Consistently communicate division and agency decisions and priorities to staff, seeking input and feedback whenever possible.
• Actively seek input from staff, colleagues and subject matter experts during the analysis of solutions that affect staff roles and responsibilities.
• Cultivate a learning environment to expand staff skills and abilities; design and support training and cross training plans, ensuring that WSLCB remains a center of excellence and that there are no single points of failure.
• Foster a culture of continuous process improvement that leverages problem-solving methodologies.
• Serve as ITSD customer representative for assigned services. Ensure that all ticket statuses are up to date and that the division can articulate progress on customer prioritized requests. Receive and distribute customer questions and feedback to the appropriate section manager and/or unit staff when required.
• Serve as the point of escalation for staff and customers to resolve technical problems in areas of expertise.
• Maintain productive relationships with internal customers, vendors and key stakeholders in order to anticipate and meet service expectations.
• Consistently analyze emerging industry and state trends related to infrastructure, data systems management, operational system administration, technical customer support and desktop engineering tools, services, protocols, and standards.
• Coordinate with contracts, procurement, customers and colleagues in the acquisition and maintenance of technologies.
• Ensure that functional and non-functional requirements have been elicited, documented and approved prior to any procurement.

Qualifications

Required Qualifications:

Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify.
An Bachelor's Degree or higher in Computer Science or Public Administration.
AND

Seven (7) years or more of progressively responsible full-time experience in an Infrastructure role (full spectrum experience will include any combination of these skills, i.e. Desktop support, Device Management, Network and/or Stetem Admin, Network Engineer) or similar role.

Experience must includeFive (5) years of managing a team (direct reports or project based) of technology professionals within a tiered service management support model. Management experience can be gained concurrently along with technical.

AND

Progressive experience and demonstrated ability in:

• Independently and proactively manage technical staff. Demonstrated by at least five (5) years of progressively responsible experience managing compute, storage, network, and/or device management technology professionals.
• Independently and proactively design collaborative tactical and strategic plans, including technology roadmaps, specific to compute, storage, network, device hardware and software management, and data management.
• Independently and proactively construct vendor statements of work for storage and compute (on-prem, hybrid and cloud), network, device management, and/or technology customer support services.
• Independently and proactively analyze, draft, implement and enforce technology policies and standard operating procedures specific to cloud management, network configuration, storage, and device management.
• In technology vendor performance management.
• In developing and enforcing IT service standards and practices including the development of Service Level Agreements for storage, compute, network availability and access, and device management.
• Managing IT Infrastructure projects using recognized project management methodologies such as Waterfall and Agile
• Applying IT security standards.(Windows updates, 3rd party updates, security patches).
• Developing and enforcing infrastructure management standards including standards related to server operations, cloud hosting, and network administration.
• Independently executing workstation hardware and software builds, device refreshes and preforming device maintenance. This includes asset management and disposal.

Preferred/Desired Qualifications:

• Working knowledge of Washington's budget development, bill analysis and fiscal note analysis processes.
• Progressive experience in technology contract management

Required Equity Competencies:

The ability to take action to learn and grow

This equity competency identifies people who are curious about themselves and others, who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others

This equity competency identifies people who are flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

If you are excited about this role but not sure if your experience aligns perfectly with every qualification in the job description, we encourage you to apply. At the Washington State Liquor and Cannabis Board, we are dedicated to building a diverse and authentic workplace centered in belonging. You may just be the needed candidate for this or other roles.
Supplemental Information
HOW TO APPLY

PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.

IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

1. Completed online application.
2. Current Resume.
3. Letter of Interest describing how you meet the specific qualifications for the position.
4. Three professional references to include a current or recent supervisor with email addresses and phone numbers.

**A resume will not substitute for completing the "work experience" section of the application.

The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.

RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.

All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email or call . For TTY service, please call the at 7-1-1 or 1-.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01

Which of the following best describes your highest level of education with a major study in computer science or public administration?

• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above statements apply

02

Please list your degree(s) and major(s) of study.
03

SELECT ALL THAT APPLY: I have working level knowledge and/or progressive experience in:

• Independently and proactively manage technical staff. Demonstrated by at least five (5) years of progressively responsible experience managing compute, storage, network, and/or device management technology professionals.
• Independently and proactively design collaborative tactical and strategic plans, including technology roadmaps, specific to compute, storage, network, device hardware and software management, and data management.
• Independently and proactively construct vendor statements of work for storage and compute (on-prem, hybrid and cloud), network, device management, and/or technology customer support services.
• Independently and proactively analyze, draft, implement and enforce technology policies and standard operating procedures specific to cloud management, network configuration, storage, and device management.
• In technology vendor performance management.
• In developing and enforcing IT service standards and practices including the development of Service Level Agreements for storage, compute, network availability and access, and device management.
• Managing IT Infrastructure projects using recognized project management methodologies such as Waterfall and Agile
• Applying IT security standards.(Windows updates, 3rd party updates, security patches).
• Developing and enforcing infrastructure management standards including standards related to server operations, cloud hosting, and network administration.
• Independently executing workstation hardware and software builds, device refreshes and preforming device maintenance. This includes asset management and disposal.
• None of the above statements apply.

04

How many years of progressively responsible full-time experience in an Infrastructure role (full spectrum experience will include any combination of these skills, i.e. Desktop support, Device Management, Network and/or Stetem Admin, Network Engineer) or similar role do you have? Please select answer below.

• I have at least 1 year of experience
• I have at least 2 years of experience
• I have at least 3 years of experience
• I have at least 4 years of experience
• I have at least 5 years of experience
• I have at least 6 years of experience
• I have at least 7 years of experience
• I have at least 8 years of experience
• I have at least 9 years of experience
• I have at least 10 years of experience
• I have at least 11 years of experience
• None of the above statements apply

05

In support of the question 4 above, describe your experience as it relates to this position. Be specific as to name(s), date(s) of employment, titles/roles, and specific duties performed. If you do not have this experience, please indicate N/A. "See Resume" will be considered an incomplete answer.
06

Please list any certifications you may have and the year you received them.
07

How many years of managing a team (direct reports or project based) of technology professionals within a tiered service management support model do you have? Please select answer below.

• I have at least 1 year of experience.
• I have at least 2 years of experience.
• I have at least 3 years of experience.
• I have at least 4 years of experience.
• I have at least 5 years of experience.
• None of the above statements apply

08

In support of the question 7 above, describe your experience as it relates to this position. Be specific as to name(s), date(s) of employment, titles/roles, and specific duties performed.If you do not have this experience, please indicate N/A. "See Resume" will be considered an incomplete answer.
09

Share with us your experience directly managing compute, storage, network, and/or device management technology professionals in an enterprise environment.
10

Share with us how you've independently developed, implemented, and enforced technology policies and operational standards for cloud management, network configuration, storage, and device management.
11

Share with us your experience with Cloud cost optimization and what measures and monitoring have you used to achieve your goals.
12

How do you recognize when you need to learn more about a situation or perspective?
13

How do you determine what others need in order to participate fully?
14

Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status or F1 OPT etc.)? WSLCB is not an E-Verify agency.

• Yes
• No

15

This position is currently a hybrid position; you will be able to telework and are required to work in the office at least 1 day per week. This may change based on business needs. Are you willing to comply with this expectation?

• Yes
• No

16

Are you a current WLSCB employee?

• Yes
• No

17

How did you learn about this job posting?

• Careers.wa.gov
• WSLCB website
• WorkSource
• indeed
• Monster.com
• Handshake
• GovernmentJobs.com
• LinkedIn
• Referred by a WSLCB employee
• Veterans related job board
• Family Member or friend

18

If you selected "Referred by a WSLCB employee", please list the name of the employee. If this does not apply, type N/A.
Required Question