Full-Time Phone Sales Agent

Automotive Sales Consultant — Napleton Downtown Chicago (Chevrolet, Buick, GMC, Hyundai, Genesis)
Full-time
Napleton Automotive Group is a family-owned dealer group with stores across Chicagoland and Wisconsin, representing Chevrolet, Buick, GMC, Ford, Hyundai, Genesis, Chrysler, Dodge, Jeep, and Ram. Napleton Downtown Chicago sits on Motor Row on South Michigan Avenue, minutes from the Loop. We're five brands under one roof — Chevrolet, Buick, GMC, Hyundai, and Genesis — which means one customer walks in for a $28,000 Trax and the next one is shopping a Genesis GV80.

It's one of the densest, most diverse car markets in the country. As a Sales Consultant, you help customers find the right vehicle and guide them through the entire process — first hello to handing over the keys. You'll work leads, greet walk-ins, demonstrate vehicles, present numbers, and follow up with people who aren't ready yet. You don't need to have sold cars before. What makes this store different: five franchises means five times the product to learn, and five times the ways to say yes to a customer. Work with customers

• Greet and qualify walk-in traffic; Respond to internet leads and phone inquiries quickly — speed matters more than polish
• Conduct product demonstrations and test drives
• Cross-shop within the house — move a customer between brands and price points instead of losing them
• Ask for the sale, handle objections, and close

Stay in touch with past customers for referrals, service, and repeat business

• Log every interaction in the CRM so nothing falls through the cracks

Chevrolet — Silverado 1500 and Heavy Duty, Colorado, Tahoe and Suburban, Traverse, Equinox, Blazer, Trax, Trailblazer, Corvette, and Express vans. Get fluent in the truck details buyers actually ask about: payload and tow ratings, cab and bed configurations, Duramax diesel vs. gas, Z71 and Trail Boss packages, and the trim walk from WT to High Country.
Know how to position Buick against Toyota and Honda crossovers on quiet ride, standard content, and price.
EVs across all five brands — Equinox EV, Blazer EV, Silverado EV, Hummer EV, Ioniq 5, Ioniq 9, and electrified Genesis. In a city where a lot of buyers park on the street or in a shared condo garage, half the job is answering charging questions honestly — range in Chicago winters, home charger installation, public charging near their building, and available incentives. Nobody has given these customers a straight answer yet. Also — know the family-hauler ladder from Trax and Venue up through Suburban and Palisade, and be able to place a customer correctly the first time. Understand commercial and fleet programs for local trades, small businesses, and rideshare drivers.
Complete GM, Hyundai, and Genesis manufacturer certification training (we pay for it). Stay current on inventory and available incentives, both new and pre-owned.
Coordinate with the finance team and management on deal structure

• pair the phone, walk the features
• Follow up post-sale and earn a good survey score honestly
• Represent the store well in a city where reputation travels fast

Basic computer and smartphone proficiency

• Availability to work a retail schedule including Saturdays
• High school diploma or equivalent

Previous automotive sales experience

• Any commissioned sales, retail, restaurant, hospitality, or customer service background
• Bilingual — Spanish, Mandarin, or Cantonese are real advantages in this market
• Comfort explaining EVs and city charging to a skeptical customer
• Luxury or high-line retail experience for the Genesis side of the house
• Truck, trailer, or trades familiarity — it goes a long way with Silverado and Sierra buyers
• Small business, commercial, or fleet sales experience
• CRM experience

People who learn all five brands instead of hiding in one
Commission and volume bonus pay plan with a training guarantee while you ramp up

• $Paid training, including GM, Hyundai, and Genesis manufacturer certification
• Medical, dental, and vision insurance
• Five franchises in one building — more product, more customers, more chances to close
• Real promotion path — many of our managers started on the floor

No automotive experience necessary; All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Napleton Automotive Group is an equal opportunity employer and maintains a drug-free workplace.