Delivery Engagement Specialist

• Support the Client Enterprise Services team in managing queries and escalation priority delivery
• Operate across the full suite of Enterprise and Wholesale products and delivery activities
• Prioritise work orders across all workgroups
• Prioritise incident resolution
• Align and realign dependent delivery workflows
• Direct external and internal workgroups to take action
• Maintain a tracker of delivery support activities and outcomes
• Provide weekly reporting on completed and in-progress work using the provided template
• Cover standard BAU business hours from 7am-7pm
• Work with Client-provided systems, equipment, and office facilities
• Adapt to changes in resource requirements and formal stand down/reduced operation periods

Requirements

• Extensive experience working for a National Telecommunications Carrier preferred
• Telecommunications experience
• Ability to work across Enterprise and Wholesale products and delivery activities
• Availability to cover BAU business hours from 7am-7pm
• Availability for assigned Mon-Fri shift: 07:00-15:00, 11:00-19:00, or 09:00-17:00
• Minimum of 2 resources must operate from NSW and work from the Client campus
• One resource may be based in VIC and operate from the Client office
• Required to attend the office 5 days a week for the initial 3 months
• After the initial 3 months, minimum 3 days per week operating from the nominated Optus Office
• Ability to work onshore from the Client Centre Sydney or Client Centre Melbourne offices

Core Competencies

Demonstrates extensive experience in managing queries and escalation priorities within the telecommunications sector, with a strong ability to operate across Enterprise and Wholesale products. Capable of adapting to changing resource requirements while maintaining effective communication and reporting.

Highest-signal resume keywords

• Telecommunications Experience
• Enterprise And Wholesale Products
• Incident Resolution
• Work Order Prioritization
• Client Reporting

ATS Optimization Keywords Industry Keywords

• National Telecommunications Carrier
• BAU Business Hours
• Delivery Support Activities
• Resource Management
• Workgroup Coordination

Tools & Technologies

• Client-Provided Systems
• Office Facilities