IT Analyst

Sydney CBD Leading Global Professional Services Firm An exciting opportunity has become available for an experienced IT Support Analyst to join the Sydney office of a highly regarded international professional services firm on a 12-month contract. This is a hands-on role supporting a fast-paced corporate environment, where you'll be responsible for ensuring the smooth operation of end-user technology, resolving technical issues, and delivering exceptional customer service across the business. The Opportunity Working as part of a collaborative national technology team, you will provide frontline and onsite support for a broad range of hardware, software, mobile devices, audio visual systems and collaboration technologies. You will act as a key point of contact for staff, taking ownership of technical issues from initial request through to resolution while maintaining a high level of customer service and professionalism. Key Responsibilities

• Provide Level 1 and Level 2 desktop support across hardware, software and mobile technologies
• Install, configure and maintain laptops, workstations, peripherals and business applications
• Troubleshoot and resolve technical issues relating to Microsoft Windows and Microsoft Office environments
• Support video conferencing, audio visual systems and online meeting platforms
• Manage incidents, service requests and escalations through the IT service management framework
• Perform preventative maintenance and system checks across end-user technology
• Participate in technology improvement initiatives and project work
• Maintain accurate documentation of incidents, resolutions and troubleshooting activities
• Analyse recurring issues and recommend preventative solutions
• Deliver outstanding customer service and build strong relationships with internal stakeholders
• Participate in a rotating on-call support roster, including occasional after-hours support when

To be successful in this role, you will bring:

• Previous experience in a Desktop Support, IT Support Analyst or Service Desk role
• Strong knowledge of Microsoft Windows operating systems
• Demonstrated experience supporting Microsoft Office applications
• Solid understanding of workstation, laptop and peripheral hardware
• Experience working within a Service Desk environment and managing SLAs
• Excellent troubleshooting and problem-solving skills
• Strong communication skills with the ability to engage confidently with stakeholders at all levels
• Exposure to audio visual, video conferencing and collaboration technologies
• Relevant IT qualifications or certifications (Microsoft certifications highly regarded)
• A proactive, customer-focused approach with the ability to work both independently and within a team
• Previous experience supporting users within a law firm or professional services environment will be highly regarded
• An understanding of the unique technology, confidentiality and service requirements of a legal practice is highly desirable
• Willingness to participate in an on-call support rotation and provide occasional after-hours support when required

What's On Offer

• 12-month contract with a leading global organisation
• Supportive and collaborative team culture
• Exposure to modern technologies and enterprise-scale environments
• Attractive salary package
• CBD location with excellent transport access
• Wellbeing initiatives and additional employee benefits
• Opportunity to work within a highly respected professional services environment

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.