Service Design & Transition Manager

Job Description Sysco (whose UK operating companies include Brakes, Fresh Direct, KFF & Medina) is recruiting for a

Service Design & Transition Manager
to join the Business Technology team on a full-time, permanent basis. This is an excellent opportunity for an experienced Service Management professional to play a key role in ensuring new and enhanced technology services are successfully transitioned into live operation, supporting approximately 4,000 users across the UK business. Our role is offering
hybrid working, with 2 days a week in the Ashford office , so you must be within a commutable distance.

You will work closely with a variety of internal stakeholders, strategic vendors and outsourced partners to ensure new services and system enhancements are introduced smoothly, effectively and with minimal operational risk. In this varied role, you will lead all aspects of Service Design and Transition across Business Technology, defining and maintaining the standards, processes and governance required to introduce new and upgraded services into production.

Acting as the key link between project delivery and operational support teams, you will ensure services are fully supported, risks are managed effectively and service readiness activities are completed successfully. You will also drive continuous service improvement, develop robust service models, oversee design and transition activities across multiple workstreams and ensure services deliver value, performance and operational excellence.

We're looking for someone with significant experience working within a complex IT service environment and a strong understanding of ITIL Service Management principles. You will ideally have experience defining Service Design and Transition frameworks, introducing new services into live operations and working closely with project teams, service delivery teams and third-party vendors. Strong stakeholder management, influencing and communication skills are essential, along with the ability to balance operational risk with business requirements and manage multiple priorities effectively.

A solid understanding of enterprise technologies and service architectures would be highly beneficial, as would experience working within outsourced managed service environments. You will also possess excellent analytical and problem-solving skills, strong organisational abilities and confidence using Microsoft Office applications. ITIL qualifications, experience with change, problem and major incident management, and degree-level education or equivalent professional experience are advantageous.

Most importantly, you will demonstrate a proactive approach, resilience and a passion for service excellence. This role offers a fantastic opportunity to influence how technology services are designed, introduced and supported across the business, working closely with senior stakeholders, project teams and strategic vendors while helping shape the future direction of Service Management within Sysco.

What you’ll get: Car/ Travel Allowance

£5500 per annum Private Medical

Single Cover Early Access to Your Earnings

Use our dedicated Wage Stream app to access your earned salary whenever you need it, helping you manage your finances with ease and confidence.

Flexible Time Off

Take advantage of the option to purchase additional annual leave.

Comprehensive Wellbeing & Health Support

Benefit from our Employee Assistance Programme, offering confidential mental health support, 24/7 GP appointments, physiotherapy, flu vaccinations, eye tests and a wide range of health services for you and your family.

Competitive Pension Scheme

Secure your future with our robust pension plan designed to help you plan long term.

Life Assurance

Peace of mind with life assurance coverage designed to protect you and your loved ones.

Exclusive Discounts

Enjoy access to Sysco Perks, where you’ll find discounts on everything from gym memberships to your weekly grocery shop.

Special Sysco Product Discounts

Get the chance to purchase our food products at significantly reduced prices.

Free Mortgage Advice

Navigate the property market with confidence thanks to complimentary expert mortgage guidance.

Enhanced Family-Friendly Leave

Our policies support you through important life moments, offering greater flexibility and care for you and your family.