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Desktop Support Technician

RICEFW Technologies IncSanta Fe, NM🇺🇸United StatesPosted 28 Jul 2026

Why This Role Stands Out

This on-site Desktop Support Technician role at RICEFW Technologies Inc. offers a fantastic opportunity to hone your technical expertise and contribute to a dynamic team. You'll thrive here if you enjoy problem-solving and ensuring seamless technology operations for end-users. Apply now to advance your career in a supportive environment!

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

On-Site Santa Fe, NM. Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
This position will be on-site in Santa Fe, NM and provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.

Key Responsibilities

  • Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting
  • Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner
  • Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs
  • Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)
  • Support internal teams and collaborate with vendor support to resolve hardware and software issues
  • Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications
  • Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles
  • Prioritize and manage multiple tickets simultaneously based on urgency and business impact
Required Skills & Experience
  • Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
  • Strong troubleshooting skills across hardware, software, and basic networking issues
  • Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
  • Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
  • Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus
  • Strong customer service and communication skills, with the ability to support both technical and non-technical users
  • Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment

    The position is full time, hours On-Site, no remote option available.
Questions
No. Question
Consultant
Answer
Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question2 What is your candidate's email address?
Question5 Does your candidate reside in Santa Fe, NM? And are they willing to work onsite 5 days a week?

Skills

Shell
Active Directory
Help Desk
Perl
PowerShell
ServiceNow

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