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Full timeCustomer Service

AI Customer Success Engineer

ProtolabsTelford🇬🇧United KingdomPosted 21 Sept 2026

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationTelford, United Kingdom
Posted4 weeks ago
Customer Success

Job description

Be yourself at Protolabs
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, colour, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.
Why Protolabs?
We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home.

Join our team as an AI Customer Success Engineer in Telford!

This is a hybrid role, with an onsite presence required on a weekly basis.

Companies are investing heavily in AI — yet employees often use only a fraction of what those tools and solutions can do, and the friction remains. The capability exists. The problem exists. What's missing is the connection between them. Do you enjoy solving problems with technology to realize true business value? You can be the bridge between technology and business!

As an AI Customer Success Engineer, you will embed yourself with business users to deeply understand their workflows and use cases, build automations and agents through no-code development, analyse user feedback, and drive adoption of AI tooling turning untapped potential into real impact. Beyond enablement, you will create the analytical depth behind custom AI solutions by analysing requirements, conducting demos, guiding users through rollout, and managing feedback channels, working alongside Technical Product Managers to deliver measurable value through AI across the organisation.

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