1st Line Support Engineer

Bennett and Game Recruitment LTDWaterlooville, Hampshire🇬🇧United KingdomPosted 1 Jul 2026

Why This Role Stands Out

This hybrid 1st Line Support Engineer role offers exceptional on-the-job training and development, including nationally recognized certifications, with clear pathways for career progression within a reputable IT and Cyber Security company. You'll thrive here if you're eager to grow your technical skills, contribute to a dynamic team, and build a strong foundation for future success in the technology sector. Apply now to seize this exciting opportunity!

Quick Overview

Seniority

Mid Senior

Employment type

Full Time

Work mode

Hybrid

Location

Waterlooville, Hampshire, United Kingdom

GDPR

Job Description

Bennett and Game are partnering with an IT & Cyber Security company actively looking to take on a Junior Engineer to assist in the growth within their business based in Waterlooville.
This is a fantastic opportunity to get real on the job training and development alongside nationally recognised certifications and eventually progressing into 2nd and 3rd Line Support Engineer roles.
As a 1st Line Engineer, you'll be the first point of contact for our customers when issues arise. Your primary responsibility is to deliver friendly, professional support and learn fast.

1st Line Support Engineer Job Overview

Respond to incoming support requests via phone, email, and ticketing system.
Log and triage tickets accurately.
Resolve straightforward technical issues with support from the team.
Escalate more complex issues appropriately.
Maintain clear and professional communication with clients.
Follow internal documentation and standard operating procedures.
Engage in training, shadowing, and continual learning.

1st Line Support Engineer Job Requirements

A genuine interest in IT and a willingness to learn.
Some exposure to IT support or customer service is a plus, but not required.
Great communication skills.
Attention to detail and ability to follow processes.
Friendly and professional attitude.
Curious, self-motivated, and a team player.

1st Line Support Engineer Salary & Benefits

26,000- 35,000 base salary DOE
Monday - Friday (office hours)
Full on the job training and certifications

28 days holiday (inclusive of bank holidays)

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.