Quality Assurance Engineer (NPI)

How you will make an impact

• We are hiring an NPI Quality Assurance Engineer to lead product and process quality for our cloud operations in Salisbury. In this role, you will manage ISO9001:2015 systems, develop control plans and quality gates from NPI through ramp, and apply data driven methods to prevent defects.
• This is a hands on role requiring strong engagement with production lines, manufacturing data, and advanced manufacturing processes for liquid cooled servers and racks.
• As the NPI Quality Assurance Engineer, you will ensure products, processes, and systems meet customer, regulatory, and internal standards throughout the full product lifecycle.

What will you do? Customer Requirements Review

• Evaluate customer requirements in early phases and ensure compliance, including BOMs, specifications, and incoming quality criteria.

QMS Leadership

• Maintain and improve ISO9001:2015 processes, work instructions, and records.
• Support internal audits and prepare for external/customer audits.

NPI to Ramp

• Identify CTQs, develop control plans, and complete PFMEAs.
• Perform MSA/GR&R, verify process capability (Cp/Cpk), and conduct FAI for new products.
• Capture and support lessons learned for current and future launches.

Liquid Cooling

• Define and enforce incoming quality criteria for liquid cooling assemblies, including pressure and leak test limits.
• Maintain leak prevention protocols and sensor based monitoring.
• Validate coolant fill, purge, filtration, and cleanliness processes.
• Audit cooling and fluid handling operations to ensure quality, safety, and reliability.
• Lead CTQ analysis and support PFMEA and control plan development.
• Oversee equipment quality lifecycle, including qualification, calibration, troubleshooting, and upgrades.

In Line Quality & Yield

• Implement SPC on critical processes; monitor FPY, DPPM, and escapes.
• Deploy mistake proofing and lead containment when process signals drift.

Supplier Quality

• Support definition of incoming inspection criteria for NPI.
• Assist with supplier CTQ identification, material storage processes, and supplier qualifications.

Customer Quality

• Lead 8D/A3 investigations for returns and complaints.
• Drive CAPA implementation and communicate results to customer quality teams.
• Identify gaps and coordinate cross functional corrective actions.

Digital Quality

• Automate data flow from MES/ERP systems.
• Develop real time dashboards and alerts.
• Use control chart behavior to recommend corrective actions.

Documentation & Training

• Publish procedures and one point lessons.
• Train operators and technicians on CTQs, audit discipline, and error proofing.
• Translate customer and regulatory requirements into internal instructions and visual aids.

Success Metrics

• FPY/yield increases; DPPM reductions.
• Zero major audit findings.
• CTQs Green at launch.
• Verified CAPA effectiveness with reduced recurrence.
• Decreased COPQ with measurable savings.
• Reduced CCAR closure time.

Work Model & Travel

• On site role at Salisbury integration and test lines.
• Travel to suppliers and customers up to 15-20%.
• Frequent collaboration with Manufacturing/Process, Test, SQE, NPI/PM, Industrial Engineering, and Customer Quality.

Education

• Bachelor's degree in mechanical, Industrial, Manufacturing, Electrical Engineering, or equivalent experience.

Experience

• 5-8 years in Quality or Manufacturing Engineering for cloud/data center hardware or complex electromechanical systems.
• Hands on experience with ISO9001:2015, internal auditing, PFMEA, control plans, PPAP/FAI, MSA, SPC, and 8D/A3.
• Proficient in Excel/Sheets and BI tools (Power BI, Tableau, Looker).

Preferred

• ASQ CQE or Six Sigma Green Belt.
• Experience with server/rack integration.
• Supplier development (APQP/PPAP) and customer facing quality experience.
• Familiarity with MES, PLCM, and ERP (SAP).

Physical Requirements

• Time on production floor; ability to lift 25-30 lbs. occasionally; PPE use as required.

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunities