Senior Project Manager

Title : Senior Project Manager, Genesys Cloud Migration

Role summary :

We are seeking a highly skilled and technical Genesys Engage to Genesys Cloud Migration Project Manager. The ideal candidate will have extensive experience with both Genesys Engage, and will be responsible for end to end project management and migration of our existing Genesys Engage environment to a custom solution. This role requires deep technical expertise, strong problem-solving skills, and the ability to work multi-functionally with other teams to ensure a flawless transition. This person is proactive, driven, and loves working in a fast paced and at times ambiguous environment where their work helps clarify and set direction for the processes and technologies that they’ll touch. We’re looking for an excellent project coordinator, an innovator, a deep thinker, a relationship builder, a phenomenal communicator, a team builder, and someone who works comfortably within the details but without losing sight of the larger strategy we’re driving. If this sounds like you, we’d love to talk with you.

We’re looking for an exceptional Project Manager that brings deep technical proficiency alongside the skills more commonly associated with a PM, and that has a consistent record of leading diverse and complex projects from conception through implementation in the Genesys Engage to a custom andscape.  In this role, you will traverse an array of project/program management skills (ex. business analytics, process mapping and optimization, business and technical requirement creation, influencing solution architecture, evaluating solutions through testing, leading others through change) to a best in class Customer Contact system platform.

• • Conduct a thorough assessment of the current Genesys Engage environment, including architecture, integrations, and dependencies.
• •  Develop a detailed migration plan, including timelines, resource requirements, risk management, and mitigation strategies.
• •  Lead discussions about the design of the target Genesys Cloud architecture, ensuring scalability, reliability, and compliance with standard methodologies.
• •  Document integration points and ensure compatibility with existing systems and third-party applications.
• •  Partner with Multi-functional teams about migration plan, including data migration, configuration replication, and system setup.
• •  Lead teams through thorough testing and validation of the new environment to ensure all functionalities are working as expected.
• •  Document all processes, configurations, and changes made during the migration.
• •   Work closely with partners to ensure clear communication and alignment on migration objectives.
• •   Provide regular status updates and progress reports to senior management and other relevant parties.
• •  Lead all phases of projects within their portfolio, including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), organizational change, user/integration/production testing, project cutover/launches, retrospectives, and closeout. Be the voice of their body of work.
• • Communicate optimally and clearly to all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.
• • Build tight-knit collaboration with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio.
• • Participates in an inclusive environment through respecting each others’ differences and having the curiosity to learn.

• Minimum of 6-8 years of relevant professional experience working within a product, project, or program management role
• Minimum of 5 years of experience with Genesys Engage platform.
• Bachelors, Masters, or MBA or equivalent experience

• Deep understanding of Genesys Engage architecture, components, and functionalities.
• Proficient in Genesys Cloud platform, including architecture, APIs, and integration capabilities.
• Experience with database management and data migration techniques.
• Knowledge of networking concepts, VoIP, SIP, and telecommunication systems.
• Excellent problem-solving and analytical skills.
• Strong communication and social skills.
• Ability to work independently and as part of a team.
• Meticulous with strong organizational skills.
• Genesys Certified Professional (Google Cloud Platform) in Engage and/or Cloud.
• Experience with Agile methodologies and project management tools.
• Familiarity with cloud-based infrastructure (AWS, Azure, etc.).